With respect . About 12 hours ago the balance of polkadot in my wallet was zero. Maybe you can help?. There is no record in the transaction history of this at that time. Shouldn’t it be shown in the record if it has been hacked? I noticed this when I received a notification that was illegible. The version of my program is specified in the attachment. Do I need to install another program? Can I change the 12 Walt Trust input terms? . Thanks
Hello @esyros To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
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Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
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Transaction hash or link (if you have any, please copy and paste)
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Further details about your issue (please explain what you were trying to do)
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Screenshots of the wallet (including errors or missing balance)
@esyros please update your app to latest version and try to use VPN.
Also, send your wallet address here in plain text too (copy and paste).
I updated myvtrust wallet .
This is my polkadot address .
14CC94ehyn3bgW4aTd2ZdDJVNCBAU7Tvjohz3p1UvDpVPxtW
You already transferred out your Polkadots: Subscan | Aggregate Substrate ecological network high-precision Web3 explorer
Thank you very much Master. I did not do this transaction. I entered 12 phrases somewhere to connect to the web version of Trust Walt. Can’t find that person? Or returned the transaction? Do I have to clear my wallet now? Or can those 12 phrases be changed?
@esyros never share your wallet recovery phrase with anyone or 3rd party sites,
Unfortunately, confirmed transactions at blockchain are irreversible.
Please read and understand this:
https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405
Learn more about how to protect your cryptos and new wallet: