QTUM Amount is not displayed

Support & Feedback English
1

I bought some quantum and it was recived in my wallet, but the amount is not displayed in my wallet.
I’m worried about what to do.

2

To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste and attach a screenshot as well)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors, if any)

3

Screenshot_2021-04-01-09-13-43
Screenshot_2021-04-01-09-13-431080×2160 234 KB
Screenshot_2021-04-01-12-05-29
Screenshot_2021-04-01-12-05-291080×2160 126 KB
Screenshot_2021-04-01-09-13-15
Screenshot_2021-04-01-09-13-151080×2160 163 KB
Screenshot_2021-04-01-11-44-04
Screenshot_2021-04-01-11-44-041080×2160 245 KB
Screenshot_2021-04-01-09-13-30
Screenshot_2021-04-01-09-13-301080×2160 128 KB
Screenshot_2021-04-01-09-32-08
Screenshot_2021-04-01-09-32-081080×2160 86 KB
Screenshot_2021-04-01-12-05-57
Screenshot_2021-04-01-12-05-571080×2160 230 KB

4

I used vpn and reinstalled the wallet but it didn’t work. I tried several times.

1 Like
5

Hey @ahvanali
Thanks for providing all information . I’m going to forward your details to our developer team . They will look into this issue . Please have patience in the meantime . I’ll follow up with you here if there is any update on this .

6

Try to use other providers and locations. Check the responses of the users here: