Qtum recieved but balance is zero

Fly3r · February 26, 2021, 9:39pm

Did you try all of those steps ?

iamdeadlyz · February 27, 2021, 2:06am

Hi @selfmade,

To better assist, please provide us the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Screenshot of the QTUM wallet address (press the receive icon near the send button, take a screenshot, and attach it here)
Screenshots of the wallet

doostdae7979 · March 10, 2021, 11:58am

I have recieved about 25.1 QTUM BUT THE BALANCE IS ZERO!!!
I did all the steps but to no avail
please help.

QRGCejePcGa8NG85aD43dVXE8S2G6HYpT6

361e857ad3f1b05059177c8653b50c69a082435ca201d6302a606f8884dd623f

iamdeadlyz · March 11, 2021, 2:57am

Hello @doostdae7979,

Please give me the following information:

jalali · March 17, 2021, 8:04am

Hi there, I have the same problem, what should I do?

iamdeadlyz · March 23, 2021, 8:27am

Hello @jalali,

Please update your app to the latest version and check your wallet again.

alighadimipour1 · March 29, 2021, 8:47am

Hi
I have the same problem.
I reimported my wallet, my transaction history exists, but QTUM balance is zero

iamdeadlyz · March 29, 2021, 9:15am

Hello @alighadimipour1,

Try to use WiFi with a strong internet connection instead of mobile data for the app to display the correct balance. If it won’t work, use VPN as well.

alighadimipour1 · March 30, 2021, 6:45am

Hi
Thanks for your reply.
I’ve tried everything. Switching between internet providers, using multiple VPNs. But nothing worked.
I have trust wallet in my android phone, it shows my balance, but I can not transfer my qtum coins to any other wallet. It stucks at “Confirm Transaction” screen.
Then I imported my wallet in my iPad. It shows recieved coins history but the balance is zero.

Shariful1000 · March 30, 2021, 7:00am

Hi there ,
Can you please share a video screenshot of that error when the confirmation page takes time to load ? let me know the version of your app too .

alighadimipour1 · March 30, 2021, 8:01am

Hi

Hmd86 · March 30, 2021, 8:18am

I have the same problem. i’ve tried wifi and vpn and my trust wallet version is the newest!

iamdeadlyz · March 31, 2021, 4:36am

@Hmd86, please send the following info:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
QTUM wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
Screenshots of the wallet (including errors or missing balance)

alighadimipour1 · March 31, 2021, 6:26am

Hi there
I’ve already sent all the info and screenshots in previous posts.

Thanks

Shariful1000 · April 1, 2021, 5:34am

The latest android app version is 1.27.23 while I can see you are using 1.27.19
Can you please update your app and give one more try?

alighadimipour1 · April 1, 2021, 7:59am

Hi
I just updated to the latest version (1.27.23). But nothing changed. Same problem

iamdeadlyz · April 1, 2021, 8:20am

The dev team is currently investigating this one. Thanks for reporting.

iamdeadlyz · April 5, 2021, 9:27am

A post was merged into an existing topic: Qtum to trust Wallet from Binance, missing balance

iamdeadlyz · April 5, 2021, 9:27am

Moved to Qtum to trust Wallet from Binance, missing balance