Renistalled trust wallet and now cant find my vechain

Jaymck · April 17, 2023, 10:46am

My phone was playing up so i reinstalled trust wallet. entered correct phrase words etc. but when i managed to logon my vechain is set to zero. can you please help?

Fly3r · April 17, 2023, 10:56am

Hello, try to:

Update your Trust Wallet App to latest version <— always do this first!
Reboot your device <— often resolves issues
Update your iOS/android <— same
Try using a different Network provider (WiFi, 4G, cellular, etc.)
Use a VPN
Reimport your wallet <— do this only last.
Reinstall the application, don’t forget to backup your wallets before doing it so

Give the above a try in order and let us know

Jaymck · April 17, 2023, 11:32am

Thanks for getting back to me. I have tried all the above and still nothing.

Fly3r · April 17, 2023, 4:52pm

@Jaymck thanks you for the feedback. Can you provide me those informations:

Trust wallet app version
VECHAIN token/coin address (yours)
A screenshot of your coin/token in trust wallet app

Jaymck · April 17, 2023, 10:57pm

Please see requested info

Trust wallet app version - version 7.16.2
VECHAIN token/coin address (yours) - 0xF70db160335E120035B5C7dAF05285000fbEBfcB
A screenshot of your coin/token in trust wallet app
[/quote]

Fly3r · April 17, 2023, 10:58pm

@Jaymck from vechain explorer, you don’t have anything in this wallet

And you have some VECHAIN that worth nothing on binance smart chain network
https://bscscan.com/address/0xF70db160335E120035B5C7dAF05285000fbEBfcB

Which one are you trying to see ?

Jaymck · April 18, 2023, 12:16pm

please see attached

Jaymck · April 18, 2023, 5:25pm

thats very strange, i do have some Vetchain in trust wallet. I know i dont have anything Binance because i had moved them to Trust wallet a few months ago.

Fly3r · April 18, 2023, 10:13pm

@Jaymck Yeah, try to add vechain from bep20 network and let me know

Tutorial here

Jaymck · April 19, 2023, 3:13pm

tried thanks and still no Vechain. I know i dont have a lot but I just dont understand how its missing

Fly3r · April 19, 2023, 3:26pm

@Jaymck I just imported your wallet through watch only mode and was able to see your vechain. Can you show me what kind of vechain you did import into your wallet ?

Proof

Jaymck · April 19, 2023, 4:01pm

oh ok. I must be doing something wrong. btw the new version seems a bit different from the last version of trust wallet.

Fly3r · April 19, 2023, 4:04pm

@Jaymck seems like you aren’t importing the right token. Let me send you a screenshot of the token you should import

Jaymck · April 20, 2023, 8:12am

Thank you for that. I was doing something wrong. I have imported the correct but however it still showing zero. I have tried to restart my phone etc. Please see screenshot.

Fly3r · April 20, 2023, 9:47am

Thanks @Jaymck, I got it. Can you try to:

Backup your words, delete your wallet and then import it. Try with your mobile data, WIFI and VPN
Backup your words, reinstall the application and then import it.

Jaymck · April 20, 2023, 10:17am

Thanks, i have tried the above but no luck. I appreciate your help and patience

Fly3r · April 20, 2023, 8:52pm

@Jaymck lets try one more thing,

Import your wallet as watch-only wallet through the token address and let me know if you are able to see your funds or not, because we have the same version of trust wallet (7.16.2) and it’s the latest one. After you tried, I suggest you to reboot your device, connect to a VPN before opening trust wallet, clear application cache and data and import back your wallet through your words.
Give it these two a try and let me know

Jaymck · April 21, 2023, 10:46am

i reinstalled using another phone. everything is working now and can see my VET. thank you so much for your help and for being very patient with me.