Retrieving my funds

Support & Feedback English
9

Alan - So does everything look good on Trust Wallets end?? I did everything right… can you provide any information so I can share with Bitmart??

10

Please help - I cannot locate my funds anymore - I sent it to an address I thought was converting my BNB to BB and then the funds disappeared.

11

@Mogee
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

12

@Billydwyer3
Contact the Bitmart team, send them your transaction hash plus proof your payment was made to your Bitmart address

13

Thank you very much.

0x914093c87537210e112ff6a7906361e78afbdce387343bb5d40a2e0d91f5b9f9

Transaction Hash:
0xb438b1518bb2758fb5d7f8eec09931b959281f01033a69920d70e8f813fe4089

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14

@Mogee you transferred your tokens to this address: 0x16f9cc3c6f8d8006cfc0ee693cef9d76b0d44c36

Are you the owner of this address? If not where did you get it?

15

I was trying to buy BABY BALI - this is the code for it. I was trying to convert CAKE to BABY BALI

16

@Mogee
You didn’t make a swap but you sent out your Token to a contract address

18

Hello, I tried to deposit bnb from bitmart an HR ago. Bitmart sent me the confirmation email right away but my trust wallet is still showing anything. My bitmart still shows it all withdrawn as well. Is there anyone here who can please help?!?

19

@macuna48
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

20

Hi there.
Can i get some help. An hour ago I’ve swapped bsc for bnb. Still haven’t received my bnb. It never took so long.
Here is the transaction hash

0x052e2b3f06693344726fffb4404c2da4880021930dec196257ee44b279e1d409

And my wallet address

0xF6109F80C2fCEb445Bb05B7800D80aB28A406F4E

Many thanks

21

A post was split to a new topic: Sent FTM from trust wallet metamask but it hasn’t arrived

22

A post was split to a new topic: Deposited Bnb from binance wallet

23

A post was split to a new topic: Swapped my from bsc to bnb

24

A post was split to a new topic: Coping DGB link I copy Doge link

25

I tried getting a hold of Bitmart with zero luck is there anyway your team can reverse the transaction?

Thank you!

26

Hello,
I can’t get for help because I’m new there. Also I can’t create the ticket. Could you please help me?

I sent from MetaMask wallet on Poligon chain 0.072177368104029428 BNB (address 0x20f939709e823056e06761e71f178de3a7e04ed1) to Trust Wallet smart BNB address 0x5c4b7ccbf908e64f32e12c6650ec0c96d717f03f. Payment not arrived.

How I can recover it to Trust wallet or back to MetaMask?

27

Hello @Gintautas2232 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

28

Hi again,

Thanks for your response. I solve this problem already.

Best regards,
Gintautas