Sent AION coins to my wallet, received but the balance is not updated

iamdeadlyz · February 28, 2021, 4:46am

Hi @Alijj,

To clarify, your AION coins are already in your wallet: Aion | Explorer

Please re-import your wallet by following this guide:

mahdi1366 · March 27, 2021, 6:37am

I have the same issue but found the answer in article 29966 [My Incoming Transaction Is Not Showing]

It looks like an internal transaction.

But my question is how to return or retrieve the fund? I know it’s SAFU, but then what?!

iamdeadlyz · March 27, 2021, 8:55am

Hi @mahdi1366, for internal transactions, you can simply send out your crypto since it’s already in your wallet.

mahdi1366 · March 27, 2021, 9:52am

Thanks, yes I could transfer it back, though it’s weird.

Is the issue only with Aion or some other coins as well?

iamdeadlyz · March 27, 2021, 1:17pm

It’s not an issue. It is intended as the app was not programmed to view and display internal transactions.

behnam2021 · March 29, 2021, 3:18pm

For two days I have not been able to see my Aion on my Trust wallet. I have read the above written message and not understand whatsoever .
Could you clearly explain how I can transfer my Aion from Trust wallet.
I still can not see although it seems that it is available on my wallet .
Please help me

iamdeadlyz · April 1, 2021, 5:47am

Hi @behnam2021,

To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
Transaction hash or link
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)

orbit8 · April 3, 2021, 7:38am

Dear Iamdeadlyz,
I transfered Aion from binance to trust walle

t but my asset is not show in the wallet.

iamdeadlyz · April 3, 2021, 9:03am

Please send your AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

orbit8 · April 3, 2021, 11:50am

Dear friend,
Please find my AION wallet address here.
Thanks in advance

iamdeadlyz · April 3, 2021, 12:03pm

Thanks for uploading the screenshot.

Please use WiFi with a strong internet connection instead of mobile data for the app to display the correct balance. If it won’t work, use VPN as well.

orbit8 · April 3, 2021, 2:42pm

My dear friend as you see here I used wifi with vpn connection but The problem presist. I selected german and usa also but it didnt make any changes.and in the last I changed my vpn provider but …

iamdeadlyz · April 4, 2021, 8:42am

Have you tried to re-install the app? If no, please do. Make sure you have a backup of your recovery phrase so you can import it later.

Sinasony · April 6, 2021, 1:42am

I have the same problem
Received aion in my wallet but balance not shown

Transaction hash:
0xd0a5792425dde3461927e3c4f9bd04b277278a7a100c21b0677fe9f3191d704b

iamdeadlyz · April 6, 2021, 10:10am

Hi @Sinasony,

To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
Screenshots of the wallet (including errors or missing balance)