Sent AION coins to my wallet, received but the balance is not updated

Hi @Alijj,

To clarify, your AION coins are already in your wallet: https://mainnet.theoan.com/#/account/a07f9e471d40f0c115e15c80b04f0ecd41d66ce194891de932f2ff91279e04bb

Please re-import your wallet by following this guide:

I have the same issue but found the answer in article 29966 [My Incoming Transaction Is Not Showing]

It looks like an internal transaction.

But my question is how to return or retrieve the fund? I know it’s SAFU, but then what?!

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Hi @mahdi1366, for internal transactions, you can simply send out your crypto since it’s already in your wallet.

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Thanks, yes I could transfer it back, though it’s weird.

Is the issue only with Aion or some other coins as well?

It’s not an issue. It is intended as the app was not programmed to view and display internal transactions.

For two days I have not been able to see my Aion on my Trust wallet. I have read the above written message and not understand whatsoever .
Could you clearly explain how I can transfer my Aion from Trust wallet.
I still can not see although it seems that it is available on my wallet .
Please help me

Hi @behnam2021,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)

Dear Iamdeadlyz,
I transfered Aion from binance to trust walle

t but my asset is not show in the wallet.

Please send your AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

Dear friend,
Please find my AION wallet address here.
Thanks in advance

Thanks for uploading the screenshot.

Please use WiFi with a strong internet connection instead of mobile data for the app to display the correct balance. If it won’t work, use VPN as well.

My dear friend as you see here I used wifi with vpn connection but The problem presist. I selected german and usa also but it didnt make any changes.and in the last I changed my vpn provider but …

Have you tried to re-install the app? If no, please do. Make sure you have a backup of your recovery phrase so you can import it later.

I have the same problem
Received aion in my wallet but balance not shown

Transaction hash:
0xd0a5792425dde3461927e3c4f9bd04b277278a7a100c21b0677fe9f3191d704b

1 Like

Hi @Sinasony,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Screenshots of the wallet (including errors or missing balance)

Trust wallet version 5.19 ios

Aion wallet address:
0xa0b1362d33e5b54d3cc2c124a7ec5e87fde4a86a512fff54ef886b3a3738d129

Please try a full reinstall of the app.
Make sure you have a backup before you proceed.

Uninstall and then reinstall your app.
Follow this guide to restore your wallet.

Then check the balance again.

If it won’t work, try to use a VPN then refresh the balance.

I have the same problem

Aion address
0xa08fc811eef5af7ff9ada01ca8a7125d9366930460069b663936196e6872ff43

Hash
0x37cfe3524f5a262b360e46190fab3a39bc9ccb6e464e6de7a7fd00ae4a53bf1e



1 Like

Looks like you already sent all of your AION: https://mainnet.theoan.com/#/account/a08fc811eef5af7ff9ada01ca8a7125d9366930460069b663936196e6872ff43