Sent usdt bep2 from binance to trustwallet, but the balance is 0

[Denis3]

Hi, sorry before. I have send usdt bep2 from binance to trustwallet. In trustwallet already received but balance is zero. I don’t know how to post questions so i reply in this topic. Thanks for your support

[iamdeadlyz]

Hello @Denis3,

To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
2. USDT BEP2 wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
3. Transaction hash or link
4. Screenshots of the wallet (including errors or missing balance)

[Denis3]

Thanks for your support

[iamdeadlyz]

Try a full reinstall of the app.
Make sure you have a backup before you proceed.

How to Backup a Multi-Coin Wallet

How to Get the Recovery Phrase Attention! It is always necessary to do backups. Your recovery phrases are the keys to your wallet. If you lose your recovery phrase then you will lose access to your wallet. With this guide, you should be able to gain access and make a backup of your recovery phrases. Step 1 - Launch Trust Wallet Open Trust Wallet and then tap on Settings. [image] Step 2 - Access Wallets In the Settings screen, you will find here Wallets. Tap on it to display the wa…

Uninstall and then reinstall your app.
Follow this guide to restore your wallet.

How to Restore a Multi-Coin Wallet

How to Restore a Multi-Coin Wallet What is a Recovery Phrase? Trust Wallet uses an industry standard for protecting your Private Keys. We are utilizing a 12-word Recovery Phrase for better security and convenience of managing multiple assets. The private key for every coin and token that is supported by the wallet is derived from this Recovery Phrase. As soon as you start creating a wallet, you will be presented by the 12-word Recovery Phrase. Important! Download Trust Wallet only from …

[Denis3]

I already uninstall tw app and reinstall app. Nothing change. I already follow instructions you have give.

[iamdeadlyz]

Try to use a VPN then refresh the balance. Let me know if it worked or not.

[Denis3]

Nothing change same. I already refresh more and more. Balance 0. Its that possible heavy traffic?

[setrum]

Hi, sorry for replying the exact problem I’ve encountered here. I also sent 10 USDTBEP2 from Binance to Trust Wallet.

Successful, but the balance still shows zero, null, nada.

Already reinstalled the app, and re-login. Still zero.

Trust Wallet Android App Version 1.28.1

Transaction details

hxxps://explorer_binance_org/tx/76D4BFEF551C2DDC5FCBB69B0CA3D225A4C4E38A2330F106776642136B901234

[iamdeadlyz]

@setrum @Denis3

Please send a screenshot here where you are using VPN yet the balance is not updating. By the way, there is a new version (1.28.2), if it’s already available in your play store, please update to that one.

[Umarnisar]

Sir please can you help me? I’m a very small user. I somehow managed to save only 30 dollars and deposited it but mistakenly I deposit it wrongly in USDT BEP 20. now I can’t swap it. Because of the BNB zero issue. They say you don’t have enough fee. Can anyone be kind enough and help me? This was all I could save and it’s stuck.

[Umarnisar]

Sir please if you can help me. I will be very thankful to you. This is seriously a very big issue for me

[setrum]

My issue is solved by using VPN. However, I need to switch to several VPN server until the balance showed-up.

About the app version, I reinstalled it and still got the 1.28.1 version.

Thanks.

[Aquarian07]

Hi. I have a similar issue, please help!

I sent BNB from CoinSpot to my Trust Wallet using ‘Bep2’ and now my trust wallet funds are showing zero.

How do I get my funds back?

Thanks in advance!

[iamdeadlyz]

@Aquarian07, check the related issue here: Transferred BNB from Coinspot to Trust Wallet issues - #14 by iamdeadlyz