Successful transaction did not arrive?

zachzwei · November 14, 2020, 1:02pm

The TWT was sent to this address, Address: bnb1spjj2myvuftteg46zfjan697c0v37a7tf6ap6a | BNB Beacon Chain
It looks like it was received because there was a swap that happened after getting the tokens.

Mr.B · October 17, 2021, 7:47am

Hello… I have transferred my claim from pinksale finance to my trust wallet the transaction shows success but I couldn’t view any tokens arrival in my wallet.

Please guide me : below is my transaction id

0x68fbd4d89ba15343e7d2457189459b7ac80a20a3

Alan47 · October 17, 2021, 7:51am

Hello @Mr.B To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)

Luis321kaitlyn · October 17, 2021, 10:13pm

I have a Trust wallet version 2.4.

On 14 October 2021, I have send Streamr (DATA) tokens from my Binance account to the following Trust wallet October Streamr (Data) receiving address: 0x80192B69C1f3c3f2D502164F7178dc4f8F229e6f

The transaction ID is: 0x09ebe96fddd8ed5201fdba57643c841a080e1da284713706a2f56fa135d39fe5

The Tokens have not yet arrived in my Trust Wallet. The receiving address is correct. Can you please help me find my tokens.

Alan47 · October 18, 2021, 3:46am

A post was split to a new topic: Ethereum transfer successfully not credited

Alan47 · October 18, 2021, 3:44am

A post was split to a new topic: BITUP tokens reduced automatically

Nerijus · November 14, 2021, 9:34am

I have a similar problem, Polygon MATIC withdrawal (Successful) has not arrived in my wallet.
TxID: 0x5fe2a5e413b701955744fd59a190b9ff0bceca4e2f4250b3c05ef576aa2c98a8

Alan47 · November 14, 2021, 9:50am

Hello @Nerijus To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)

Nerijus · November 14, 2021, 10:12am

TxID: 0x5fe2a5e413b701955744fd59a190b9ff0bceca4e2f4250b3c05ef576aa2c98a8

I have withdrawn Polygon (matic) from binance, it has not arrived. Transaction is confirmed as successful. I see the Polygon coin on my list but balance is showing as zero.

Alan47 · November 14, 2021, 10:15am

@Nerijus, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0xcc42724c6683b7e57334c4e856f4c9965ed682bd
Decimals: 18

deepdalal20 · November 14, 2021, 12:23pm

Even I am facing kind of same problem. I have transferred 10 USDT from my trust wallet to my CoinDcX wallet but still haven’t received it and the transaction is showing completed.

Transaction address :- 0x82e38dabd2e8982e914930dc15a5195597c7178bad04d39d40e19ca02d6fcd51!
Screenshot_20211114_171021|236x500

Alan47 · November 14, 2021, 12:26pm

@deepdalal20 Please contact the customer support of coincdx so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

trademan77 · November 14, 2021, 2:20pm

Help with BTT token withdrawal.

Good morning, send btt tokens, to a bep20 address : 0x8D9d0e97F5a98Aa6BE2eea526df59070e92BEC1B , it is ok or it should be to a TRC10, my BTT TRC10 wallet is:
TC8SknGL6uNQ7sCXZ1JmYbNZshw6CctwET
If it’s not right, how can I get my tokens back to the correct wallet?
Thank you for your time.

Alan47 · November 14, 2021, 2:23pm

@trademan77 it is ok as it is Binance peg token, read more about it here: What are Binance-Peg Tokens?

But, depending on your needs, you can send them back to Binance and withdraw as TRC20 token.

RosVetro · November 14, 2021, 2:43pm

I have a similar problem.
I send from Binance some Avalanche coins AVAX to my trust wallet with successful transaction on BSC, but i have not avax yet.

Trxid: 0x0482ee3f7113e609f7e0470e5efa92d9d4ba5de99ab20546c7eac1043367d96d

Wallet address :
0xb9843285c3793ac5BA277D142340EE634e317B99

Can you Help me oleasse ?

Alan47 · November 14, 2021, 2:45pm

Hello @RosVetro, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x1ce0c2827e2ef14d5c4f29a091d735a204794041
Decimals: 18

RosVetro · November 14, 2021, 2:57pm

Thanx man.
Grazie mille.
Avax are in my wallet.
You are right.
Good life

hakbari361 · November 14, 2021, 6:50pm

I have a similar problem, usdt (tether trc20) withdrawal (Successful) has not arrived in my wallet.
Hash: b545796663137046c1bbd22944cbff61d06b54d4799b80557c3325bf7b585276

JennyMillan · November 14, 2021, 6:51pm

Hello @hakbari361
Please note that your funds were already sent out
cb01cc69f52a52b7203daaaf815a4c1d757e423448487d9736e609d0564b1c56

trademan77 · November 14, 2021, 6:51pm

Help with BTT token withdrawal.

Good morning, send btt tokens from site ea-mine*com, to my address bep20 from trust 0x8D9d0e97F5a98Aa6BE2eea526df59070e92BEC1B, instead of sending to my trust address to TRC10, my BTT TRC10 trust wallet is:
TC8SknGL6uNQ7sCXZ1JmYbNZshw6CctwET
If it’s not right, how can I get my tokens back to the correct wallet?
Thank you for your time.