Support request never submits

I have tried submit a support request for missing tokens after I updated my wallet for 2hrs. Never goes past the captcha or does not let me do the captcha. It just keeps refreshing every time I submit. What can you do to get assistance besides this.


Hello @Bents38,

You can get assistance here.

To better assist, please provide us the following information:

  1. Trust Wallet app version (go to settings and press “About”)
  2. Crypto address
  3. Transaction hash or link (if you have any)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors, if any)
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A post was split to a new topic: Sent BNB from my trust wallet to deposit it into my Binance.US

I have the same issue on failing to complete a support ticket, so the main issue is when i go to send BNB to my binance wallet and click max it shuts down and gives me a error message

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I am having the same issue. Trying to submit a support ticket and completing form however error message prevents form from submitting as it says
Captcha Verification failed...
I can’t get past this…


I have same issue. I have transaction problem and I could not submit a support request.

The error is :
" * Captcha verification failed, try again!"

  1. The app Version is 6.111
    3.Transaction Hash: 0x1d89794da1d252a51baba2518fde00d89e21bb295dde21bf925b20a8e690d58c
    4.More than a week ago I have sold some tokens from my DYNMT stack and I still miss the funds. I could like to know what is the problem and how it can be solved.

has this been fixed yet? i also cant submit a ticket and its super frustrating


I also can NOT submit a support ticket! It has said 5 times in a row, “Captcha failed” despite the fact the captcha shows as a GREEN CHECKMARK and completed! Is there any other way to submit a support ticket?

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Hello @AlienAlias
Please leave your complaint here and a moderator will reach out accordingly.

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OK, thanks, posting it here now… hoping that is what you meant, because I can’t seem to be able to create a new post or thread:

Here is the BSCscan that shows the completed transaction:


I tried the swap, Pancakeswap said it is completed, from BNB to FJB, which uses this contract:
0xa179248e50ce5afb507fd8c54e08a66fbac7b6ff to locate on Pancakeswap.

However, the token never hit my wallet. I am concerned that I did not use the proper BNB since Coinmarketcap shows this is BNB (BEP20), and in hindsight, I did not use the BEP20/Wrapped BNB.

How can I pull the BNB funds back to my Trust wallet, is that possible? I am very, VERY appreciative of your help, thank you!

I tried adding pics and links to help, but this forum will not let me. Would be wonderful to have a ticket created for this. Please advise.


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Hello @AlienAlias
You would need to add your $FJB manually as a custom token using these details
Network: Smartchain
Contract: 0xA179248E50CE5AFb507FD8C54e08A66FBAC7B6Ff
Decimals: 9

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everytime I try to send a support ticket everytime I got the message “Captcha-Verifikation fehlgeschlagen. Versuchen Sie es erneut!”. Where can I get help?

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@mortal1 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)


Crypto Wallet Address - 0x82c8278eD80fE74059DF3B3f4BE18D2750335305

Transaction Hash - 0x4227aee6d88a4ee1749b4ee441ba3ead915e4badbacb28d27433c07803a410c0

App version - 6111/ ios

Issue - I swapped my Shiba inu coins to Akita inu coins
Paid the fees and yet nothing on my trust wallet portfolio. its been more than 24 hours.!

And i am unable to add my screenshots

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Hello @Maneet001 When swapping tokens for the first time, you have to approve it first to be spendable. And, that is what you did just now.

Since you are done approving the token, you need to enter the amount that you want to exchange then press the swap button.

All in all, you will confirm two transactions: approve and swap

NB: Both token approval and swapping transactions needs gas fees.

Read more: What is Token Approval?

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That makes sense,
Thank you,

Just a quick one,

Now i approved my shiba for akita,
I can swap to only akita now? Or i can get anything else ?

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@Maneet001 yes, you can swap now. Repeat the same steps as those used during approval.

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OK thank you, I have FJB Coin added manually to Trust Wallet, per your instructions. But now how do I get the coins from Pancakeswap to that wallet? The coins are still not reflecting in my account, nor do I see them in Pancakeswap. though the transaction DID occur at BSCscan:


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Hello @AlienAlias
Can you provide screenshots of the zero balance ?
Did you add the tokens correctly as a custom token ?

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