Theta Wallet balance 0, after transfer 3hr ago

Support & Feedback English
8

@newcryptouser990 You need to add THETA on the ERC20 network

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@Tobi how can I do this? and will this bring my coins to show in the Trust app?

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@Tobi so what do I do now? What steps do I need to take now to get my coins in my Trust app? Thanks. They do seem arrived on etherscan in the wallet address that is in my THETA account on Trust.

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12

@newcryptouser990 I literally sent a guide above.
Tap the upper right corner, search THETA and enable the one with the ERC20 tag.

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@Tobi yes I done this now, I got the Theta Network one with ERC20. But the value shows 0. My Theta according to Etherscan are in My THETA wallet on Trust without ERc20, but the value of my THETA is 0. So how can I transfer from the wrong THETA to the rightt THETA with ERC20? Both THETA and Theta Network (ERC20) are 0 value

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14

@newcryptouser990 Can you try the troubleshoot guide:

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@Tobi I tried everything, still coins not appear. tried another phone as well.

My THETA Wallet see here, I have Theta in there and some ETH. They appear on etherscan. If you go to etherscan and look for my THETA Wallet address ( regular THETA not ERC20) inside the Trust app you can see there is money inside; Etherscan;
=0x347f379f4405dac5f0ecd3e9292e28ef9ef58a05

This wallet address is the same and is correct as the one that appears in the Trust wallet, under THETA. So when I go to my Trust Wallet-> THETA → copy address to Etherscan-> I see my assets here, but Trust app show 0 transaction and 0 balance.

So right now my coins do seem to be in my Theta wallet according to Etherscan, but again in TRUST it’s totally empty. I tried reimporting the wallet as well, and everything with troubleshoot, but still shows 0 and 0 transactions. How can I fix this? Thank you so much for your help. So the Coins right now are on the regular THETA network, not the THETA ERC20. Is there anyway for instance without Trust wallet I can convert them from theta to theta erc20? and then try to get them inside my wallet again? How can I do this? OR how can I add my current THETA coins to show in my trust wallet? I can’t find a manual contact address so I can add them manually for THETA.

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16

@newcryptouser990 You didn’t explain this earlier.
Your THETA address and your Ethereum address are separate and hence why you can’t see your tokens.
Please be careful regarding sending tokens on the wrong network/chain.
Check here for a guide on how to recover your tokens.
The last part after step 5 is what you need to.

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@Tobi I recovered the wallet but my Theta on the Etherum ERC20 blockchain shows a value of 0? It says I hold 326 THETA but it says value is 0 USD? Also when I click on it, it shows the amount but 0 transactions, and 0 value in USD. How can I get the value?

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20

@newcryptouser990 Please open a support ticket at

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@Tobi the AI chat does not let me open a ticket, I tried 10 times already. Can you please help me , or send me a direct link where I can support a ticket? Thanks. The value is still showing 0 for THETA (ERC 20), and also showing 0 transactions and 0 USD total value of this wallet.

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22

@newcryptouser990 You need to tap the Submit ticket button on the upper right corner

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24

Pls I need help **I need help

I withdraw usdt polygon from my Binance to my trust wallet
I’m trying to swap or send it to another wallet now it keep saying I don’t have enough poligon to pay the fee which I had $98 in my wallet and am trying to send just $10 out **

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@Jib11 You need MATIC on the polygon network to cover the gas fees.

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Hello my babybonk dont show me the dollar value…can anybody help me please

28

@Baybay Please open a support ticket from your Trust wallet app.

**Settings → Support

or at support.trustwallet.com**

To reduce response times from customer support, please include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.

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32

@Tobi Right now In my Trust Wallet I have a large amount of THETA on ERC20 network (ETH) inside my THETA Wallet. How can I get it from ERC20 to mainnet THETA? How can I make this conversion? Or can I deposit the THETA on ERC20 to an exchange and sell it? No right? Please help me how to convert ERC20 ETH network THETA to THETA main net ( the real actual THETA). Thanks.

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@newcryptouser990 You could send to an exchange that supports THETA on the erc20 network and make a swap there.

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@Tobi I cannot find any exchange. do you have any suggestion for an exchange? Or any idea how can I convert to mainnet theta?

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@newcryptouser990 I’m not honestly sure, you’d have to do your own research.

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