Thorchain swap issues

Discussion Use-case
1

Good day please i need help! I swapped $69 worth of bitcoin to doge using the thorchain inbuilt swap on Trust wallet its been 1 week and i havent recieved my doge nor was my bitcoin refunded and i was charged $6 fee

Screenshot_20231124_195301_Trust Wallet
Screenshot_20231124_195301_Trust Wallet1080Ă—2408 144 KB

Please Help!!

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2

Hello @Dellah1990 Please provide these:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

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The trust wallet version is 8.3.1

The Bitcoin address is
bc1qrep60ny03zegqghtre2s0v6afyetw9utl0z83w

The doge address
D5CHto5JM5TMvkSF2keBevQAYCg5a7vxQt

The transaction hash is
f4f628a5e2d51b9e0d6275ac0198278c48eae45383fb11f5769472777bf7c435

The transaction hash here is the transaction for the Btc debit no Transaction history on the app for the swap

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4

@Dellah1990 Please open a support ticket here

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5

I just submitted a ticket just now whats next please help thats my life savings :pray:

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6

@Dellah1990 Please be patient for the response via email.
Only official email is [email protected]

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7

Hello, I swapped my btc to usdt (erc20), The btc was deducted and I didn’t get my usdt
PLEASE HELP!!!

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8

@Toba123 Swaps aren’t instant and sometimes you need to wait a while before they’re processed and received to your wallet.

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10

Please I mistakenly sent usdt from binance to my trustwallet Btc address. How can I recover my funds?

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11

@Onimant I do not think that’s possible but can you provide the transaction hash?

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Txid hash = ac9c82fffe856571b0131715980354c45a2854733039194d07a01316e5747b77

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Txid hash = ac9c82fffe856571b0131715980354c45a2854733039194d07a01316e5747b77

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14

@Onimant Please provide your receiving address and the chain also.

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15

Receiving address= bc1qfc7m0d83knq8vs7ghxu6ja504y93l50wvrs2qz

Chain= BTC

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16

@Onimant This is a list of your transactions

There’s no transaction with the hash you sent above.

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17

Was it supposed to show there? I sent usdt to Btc address. That was the issue sir.

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18

@Onimant Can you provide a screenshot?

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19

image
image498Ă—1080 33.4 KB

This is the transaction from binance. Thank you

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20

@Onimant I think you should contact the Binance team as this transaction seems contradicting that you sent USDT to a BTC address on the Tron network.

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Sir i have a problem i have bought D223 Bsc token now the token or not sell Please help me

1 Like