Token has not arrived

Please help me, i tried houndreds of things :frowning:
I transfered money from binance chain netrwork to my binance smart chain network and it did not arrive.
Transaction ID: 673DE15FAF50D397A755AE1D4AB8607E547B8F037DBE5EA50BFAF6CF5FE73DC4
TxHash On BSC: 0x5df9a0f1d9e1e6e947447a6e4ae636939a152efff0eea2064656a3272b2953ac
Transaction Type: Crosschain transfer out
Value: 1.89527815 BNB

Thanks for any info!

3 Likes

Hello @lakalan To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Further details about your issue (please explain what you were trying to do)

  4. Screenshots of the wallet (including errors or missing balance)

1 Like

I tried to transfer bep2 to bep20

Transaction ID: 673DE15FAF50D397A755AE1D4AB8607E547B8F037DBE5EA50BFAF6CF5FE73DC4
TxHash On BSC: 0x5df9a0f1d9e1e6e947447a6e4ae636939a152efff0eea2064656a3272b2953ac
Transaction Type: Cross Chain transfer out
Value: 1.89527815 BNB
From: bnb16p4v7ptsledv6y2ngzma9sk55dceg4wzm0dcxt
To: 0x029290c564Ef921c56a784AA16C97E930dAF7372
image


1 Like

Hello @lakalan
Please provide your receiving address as a plain text .

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Hello @JennyMillan
This is my receving adress:
0x029290c564Ef921c56a784AA16C97E930dAF7372

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@lakalan
The swap was successful and your tokens were received to your wallet.

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Yes, on paper it was sucessful. Yet i have never seen it on my wallet, just a 0,000 BNB balance

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@lakalan
You probably have another address backed up to your app then.
Please provide a screenshot of the wallet address.

1 Like



1 Like

I tried to add a custom token and all the probabilities, is there a way to talk over discord or teams to find out what may have happened?

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@lakalan
This address you have sent doesn’t match the address in the above transaction hash.

Please, can anyone help me?
I transferred my “CRO” cryptocom from gateio to my trust wallet, I enabled it on my trust wallet but it doesn’t show up, I contacted gateio and they told me the transaction was done correctly.
someone help me?

Yes, if you take a screenshot of the adress you wanted to send the money and you write down the TxHash.

Be extreamly carefull, there are tons of scammers on this site!

Hello please I was transferred and NFT and now I can’t seem to find it in my trust wallet but can see it on OpenSea

Hi Alan47,

I opened a ticketed via support email for something similar to this in regards to a few NFTs not showing in my wallet. Would you be able to direct me on how to get this fixed as well. Thank you

Hi bro

How should I proceed?

Who should I send this information to?

You want me to send the informations ?

@Lucasjpb To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

0x8f7F436EE17235269420EC62889efFcE73Bf6300

This is exactly the address of CRO I sent to my wallet.

I can’t understand why I can’t see the amount on my wallet


  1. i think this is what you asking for in the number 3:

[0x8f7F436EE17235269420EC62889efFcE73Bf6300]
[0xacba7ae23689670a68ddec83c5afd17c09eebd4d5fe301b7d896622255c2c1b1]
Done & Blockchain Confirmed

I sent my “CRO” cryptos from gateio to my trust walllet but it didn’t arrive, I contacted gateio and they told me that the transaction was done correctly, that I should contact the trust wallet.

I said take a screenshot of the adress with the qr code on it.
AND the TxHash which is the transaction. You can take a screenshot of the transaction too if it is more easy.