Transaction does not reach mercatox

5th Aug 2021 I send few ethereum from trust wallet to mercatox wallet but till date I didn’t received. But it shows that transaction is completed in my trust wallet and I lost my ethereum

Hello @Sreek1234 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)


@Sreek1234 contact Mercatox so as they can assist you on your deposit issue. Transaction sent successfully from Trust Wallet to your destination address.

Ok what about the remaining transactions… It shows failed but still I lost ethereum…