To better assist, please send the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
- Transaction hash or link (if you have any, please copy and paste)
Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
Hi, I think I have the same problem. I have USDT, but I can’t get it transferred to another wallet.
- Version 7.31.4
Please tell me where is problem?
That USDT you have is a fake one it’s best to not interact with it at all.
Are your sure? What can I do now?
Is any chance to get back USDT?
How it impossible everything show what tranaction is successful?
@Lorenzo123 It’s a scam token and a clone of the real one.
Like i said earlier, please don’t interact with it.
I’m having the same issues right now …I deposited doge into my wallet and it hasn’t reflected since …I deposited it about 2hrs ago …I messaged the support on roqque as that’s where I sent it from and they said it had sent successfully that I should talk to trustwallet support …so some help please
@One111 Please try updating the app and see if that resolves the issue.
It’s not asking for an update …the version showing on my own is 9.6(802)
@One111 That’s my error, sorry. I should have added that you need to also reimport your wallet after and see if your balance is updated then.
I’ve reimported and it’s still not showing …I’ve never had this issue before so this is very strange and surprising
@One111 Please provide your DOGE receiving address here as a plain text.
This is the address for my dogecoin on trust wallet that I sent it to
@One111 There is no recent DOGE transaction on your wallet
Do you have a transaction ID ?
The dogecoin in question was sent from my roqque wallet to my trust wallet and this is the transaction Id 68606906
@One111 That isn’t a transaction ID.
You need to send a transaction ID so i can check.
I saw this as the transaction hash I don’t know if this is what you’re asking for
@One111 That doesn’t seem to be correct
Where can I get it from ?! Please …so I can send it to you cuz I have no idea
@One111 Contact the support team of the wallet you sent from.
Alright I’ll do that and get back to you as soon as I have the info you need