Transaction not received in my wallet

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  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

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Hi, I think I have the same problem. I have USDT, but I can’t get it transferred to another wallet.

  1. Version 7.31.4
  2. 0xD15b174Ec5cD77B2759E58e69a02c73FE4ecC50f


Please tell me where is problem?

Hello @Lorenzo123
That USDT you have is a fake one it’s best to not interact with it at all.

Are your sure? What can I do now?
Is any chance to get back USDT?
How it impossible everything show what tranaction is successful?

@Lorenzo123 It’s a scam token and a clone of the real one.
Like i said earlier, please don’t interact with it.

I’m having the same issues right now …I deposited doge into my wallet and it hasn’t reflected since …I deposited it about 2hrs ago …I messaged the support on roqque as that’s where I sent it from and they said it had sent successfully that I should talk to trustwallet support …so some help please

@One111 Please try updating the app and see if that resolves the issue.

It’s not asking for an update …the version showing on my own is 9.6(802)

@One111 That’s my error, sorry. I should have added that you need to also reimport your wallet after and see if your balance is updated then.

I’ve reimported and it’s still not showing …I’ve never had this issue before so this is very strange and surprising

@One111 Please provide your DOGE receiving address here as a plain text.


This is the address for my dogecoin on trust wallet that I sent it to

@One111 There is no recent DOGE transaction on your wallet

Do you have a transaction ID ?

The dogecoin in question was sent from my roqque wallet to my trust wallet and this is the transaction Id 68606906

@One111 That isn’t a transaction ID.
You need to send a transaction ID so i can check.

2882384…7500298e33968bc58a0961b932d72c3f61763 61ca32cc04bb982156f5

I saw this as the transaction hash I don’t know if this is what you’re asking for

@One111 That doesn’t seem to be correct

Where can I get it from ?! Please …so I can send it to you cuz I have no idea

@One111 Contact the support team of the wallet you sent from.

Alright I’ll do that and get back to you as soon as I have the info you need

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