Transaction not received in my wallet

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108

HASH: b8f7e2b770f7c333fd0722b6125f6b9b0fcfe361460e27c46b774ae6741b4032

Address: bc1qru3q8sy69jrgkgu27krm6p40auk7t4rdhunzh2

Version: 9.6 (802)

3 Likes
109

@CHowells That is the correct amount you were sent.
You may need to contact the sender as they probably made an error with the value.

110

Hello

I was sent BTC and the transaction shows successful with the screenshot also, but the i dont received any amount of BTC on my wallet, please help me rectify this issue

111

@Oilmoney77
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

112

  1. Trust Wallet app Version 4.10

bc1qluuqkj7y6t80wj92xssa6ffvgh6wtvesc6thqu

113

@Oilmoney77 Can you provide the transaction ID of the transaction.

114

Hi,

I transfered about 520 dollars in trx into my wallet which kept exiting my account after i placed all of it in 3 transactions. i have 0 balance now in my wallet and i dont understand why and where it went? i made a ticket to see what happened, anyways u have the photo down and the wallet address
and transaction hashes.

  1. Version 9.6(802) apple app

  2. TJtJmAFow5Ugo2nmec1uAEoLZMzM9hPcZd (my trust wallet) and all money went to
    TF66vGpRjCe86PhpayshNnAUbgn24a5css

  3. heres the 3 hash ids from first to last

  4. 05bae5f7805d06c29c2e19897590c456bd06879de23cb0258a95aa4afd60ebf7

  5. 0ca90a486048bf67215721af2d02670f36f45df7748b84e23c2e0205ef7cd5a1

  6. 914b52dd5cc6749310b16f62089475be5d153c4d5f778068c6a0d1d809fab33a

i also saw i got an email to update wallet but it doesnt update for me at all, i need a solution.

115

Hi @yrnmido take a look :

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Transaction ID: c9213963e20e2d70fbdd1c72f1dae988b10595e027e90d22b012d23df72ad0b0

117

@Oilmoney77 You received your BTC already.
If you can’t still see your tokens, use the troubleshoot guide below:

118

Hey no way my wallet got hacked because it was all instant in the same moment and no one could’ve compromised. it said in the email that if i dont update before oct 6 my wallet will be suspended so i thought maybe my assets are frozen. i cant update and now i dont know what to do. please help

119

Are you trolling ? what email? It’s a scam, I just told you. your wallet is compromised and there is nothing we can do about it.

120
  1. Trust wallet app version 4.10

Screenshot_2023-10-06-13-05-07-52_08800057d42e3b72e31ae4fd4c41ba57|225x500

  1. Crypto receiver address: bc1qluuqkj7y6t80wj92xssa6ffvgh6wtvesc6thqu

Screenshot_2023-10-06-13-09-52-09_08800057d42e3b72e31ae4fd4c41ba57|225x500

  1. Transaction ID: c9213963e20e2d70fbdd1c72f1dae988b10595e027e90d22b012d23df72ad0b0
121

A transfer of $22 worth Btc was transferred to my trust account but it’s not reflective here on my account. Pls help me rectify this!

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Transaction hash: 97d0155e59356462d2a90cd78c2e301166ae35896b0ee986a7f250c9f9b88a06

125

Hello @Wizprince Please check that you have the recent app version, if you do, then reimport your wallet.

1 Like
126

Hi, I process 2 transactions yesterday Back to back apparently before the first one fully is sitting in my wallet, but all of a sudden the account balance became 0. Shows 4 transactions as ins and outs. I didn’t’ process the out’s transactions only in transactions were done by me. even though transactions are shown complete, but still hasn’t posted in my wallet.
Please help me how to fix this.
I also submit ticket to trust wallet. but haven’t heard from them
version of my app is 9.6(802)

Address: bc1qqsvzehy34sluy3kznqxnze2x4xrn9e2j3ldky9

127

I just did and now I’m unable to find my secret pass phrase to import my wallet, what can i do

128

@Fgh4894 If you didn’t authorize the transaction out, that means your wallet is compromised and you need to stop using the wallet immediately.

129

out transactions are right away with ins. I don’t think it was compromised. it’s exact same in and out.