Transfer from Binance to Trust wallet BNB was not delivered. need help

Support & Feedback English
1

I sent BNB from the binance.com spot wallet to the BNB smart chain address on the trust wallet yesterday they aren’t showing, the transaction from the binance spot wallet is showing as complete.
Thanks

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2

@brightonos please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

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3

App version:8.5.8
wallet address:0xd25D27B146cc4000a3C4406Ec05e987F685F01EB

I am trying to add a screenshot but this is the message am getting “An error occurred: Sorry, you can’t embed media items in a post.”

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@brightonos Can you provide the transaction hash ? Please send here as a plain text.

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transaction hash: 0xf792c315d81f2902ba128f7afee695754596f168422141ccc2f9c2d31dcf64f9

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@brightonos You received BUSD and you only need to add it manually
Tap the upper right corner, search BUSD and enable the one on the BEP20 network.

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7

I have read the article and search for BUSD and I’ve enable the BUSD BNB Smart Chain, BUSD BNB Beacon Chain and others but I can’t find BUSD on the BEP20 network.

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8

@brightonos Please provide a screenshot, meanwhile you could try the troubleshoot guide below:

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@Tobi Troubleshoot Guide works thanks, please i want to use the money to pay for Namecheap hosting with Bitpay, BTC has limit which is off my budget now and I don’t want to us it. i need help on how to us Bitpay please

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@brightonos I’m not sure I understand what you mean by that.

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12

@Tobi, I intended to send BTC from Binance to my BNB smart chain on trust wallet but the money went to BTCB, how can I withdraw my asset now that I don’t have funds for my BNB smart chain, and why was the asset redirected?

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13

@brightonos You withdrew on the BEP20 network and you received it, nothing was redirected.
To send out, you need BNB as gas fees.

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15

@Tobi how can I get BNB gas fees when in Nigeria without experiencing any issues?

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16

@brightonos You can buy via a 3rd party crypto provider on the Trust app or send from an exchange to your Trust app.

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I do not understand, how can I buy when it’s saying I don’t have enough BNB smart Chain, the last money I transferred to the Trust app was for the BNB smart Chain but it entered USDT instead of BNB Smart Chain, and now I can’t convert or withdraw fund. I’ve tried to fund the BNB directly to ensure the money enters the account but the credit card payment option is saying that the Virtual card expiring date is not correct. I wanted to sell the asset in my trust app. I am tired of the up and down.

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18

@brightonos All you’ve explained in your previous points to errors you’ve made.
To clarify;

  1. There’s no way you send BNB smart chain to your wallet and you receive USDT, what you send is what you receive
  2. If the card you’re using says “expiring date isn’t correct”, then that’s your card provider issue and not Trust wallet issue.

If you want to deposit from an exchange or another wallet to your Trust app, then send BNB on the BEP20 network.
Or you can choose to buy via a 3rd party provider.

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How can I buy via a 3rd party provider? My card is okay, I’ve used it for international transaction

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21

Hello have a problem with transaction version trast wallet 8/7/1
0x88E3AAC2fa38C196f74C4CAA174D1262BF800B78
transaction hash 0x94b98cfebebd88ba5903c7d981d9749f4f2e6b5b8265db7f5b080903496d176c

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Hello have a problem with transaction version trast wallet 8/7/1
0x88E3AAC2fa38C196f74C4CAA174D1262BF800B78
transaction hash 0x44efeecf8868186e2bcf293732e287e06ba857b4ca28f8f23cc0efeb113a1bd6

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25

@Danterock Can you explain what the issue is?

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