Transferred funds missing (Transfer into Trust wallet)

[Alan47]

@Yasamin Sorry to hear about your recent experience. Here are the possible reasons:

1. You shared your 12 words (via phishing, social engineering, etc.);

2. You saved your 12 words in a very bad place;

3. Your device is corrupted with malware;

4. Someone had physical access to your device;

5. You entered your recovery phrase on a fake/clone app.

6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

• https://community.trustwallet.com/t/3-steps-to-protect-your-crypto-wallet/152
• https://community.trustwallet.com/t/7-essential-steps-to-keep-your-crypto-wallet-secure/35756

[Alan47]

@Flintlock

0x103909087be44b270802cc762ed8a5eda0c192d42fb5125daf8909a530f9f82a

Hello @Flintlock, you received Binance peg ETH not native ETH, so it will not displayed on Ethereum native coin balance.

To be able to view it, please tap on top right corner and search Ethereum token then switch on Ethereum token BEP20 manually. This guide can help too: How to Add or Remove a Coin

[Flintlock]

This is great, thank you Alan, appreciate your help. Just rookie things

[naventa]

Hi, @Alan47 hope you can help me too. I transferred BNB from Binance to Trustwallet, but amount dud not reflect.

[Kingk]

Hello, please I transferred Usdt from an external wallet to my binance smart chain on trust wallet, now it’s missing, please help me sort it out, below is for easy access
withdrawal address is 0x899aBBc4Da97396F71E9965a381C016Ade5A0aFC,txid is 0x04a4f49778f5dbc63fd5a9f9c85cef4a4737917325e418874cfa98cc14980b4e

[JennyMillan]

Hello @naventa
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Screenshots of the wallet (including errors or missing balance)

@Kingk
You have Binance pegged USDT, please add it as a custom token

[Kingk]

Hello Jennymillan please can you explain better on how I can get back the transferred missing funds, I’ve added the custom token, still yet nothing. This is really frustrating, please tell me what I must do. Thank you

[naventa]

1.

2.bnb18daphyq825d3fluulhyynm00vud7mlav9hk0yd

3.067011454B1B7F45C114CBC16845930857A0A592B6AD8FE64B3E538C284BDC18

4.

Thank you

[JennyMillan]

@Kingk
Please do this
Click the right corner and search USDT then enable the one with Bep20 as the screenshot below

[Jonathan55]

Can you please assist. I transfer funds into my Trustwallet and received confirmation of transfer in Trustwallet. I’m able to see my coin in Uniswap, but my Trustwallet is not showing my coin so I can’t make any transactions. It was an ETH purchase and I clicked directly on ETH and hit buy, which I’ve done many times, but the last 2 transactions are not refreshing in my balance.

[JennyMillan]

Hello @naventa
You already made a cross chain transfer out and sent out your tokens

0x714c59d829bd58f4268de0d7a907046b7900c8b3ab1d7449beb98c41628972a6

[JennyMillan]

Hello @Jonathan55
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Screenshots of the wallet (including errors or missing balance)

[Jonathan55]

1. App version is 6.11 (6111)
2. Attached screenshot.

Transaction 1 -
0x1906a45e9b758001cbdc68d84608768d6deb4c92aa081297f3d6d28aaeb51102
Transaction 2 -
0xa4b48f422f0e394307696fa4eb6aac65c38fbef1109820f081bc3e55debaf7c8
4) Doesn’t seem to have any errors, but attached a screenshot showing both transfered

[Jonathan55]

It won’t let me paste my pics. Says I can’t post media pics? Not sure how to post

[JennyMillan]

Hi @Jonathan55
Your tokens seem to be in your wallet, can you try reimporting your wallet or use this guide

1024×1024 63.2 KB

Steps in Finding the Missing Funds Before we go any further you need to understand first how Trust Wallet works and always make sure you have the latest app installed on your device. Trust Wallet is basically just a bridge to multiple blockchains. Technically, there is no funds stored on your wallet. The app holds the keys that allow you to connect to the network, check your balance and make transactions. Follow the steps closely as this would be helpful in fixing your problem: Step 1. Is t…

[Jonathan55]

Processing: Screenshots.docx…

[Jonathan55]

The ETH balance shows $94. I tried deleting my wallet and reimporting and it still does not refresh.

[Jonathan55]

I uninstalled and reinstalled the App! That worked! Thank You! Very good customer service!

[naventa]

How do I know whose wallet that is? I didnt send it to anyone. Is there a way to track?