Recently I transferred my funds BEP20 Floki to ERC20 Floki to crypto.com exchange, I contacted them a couple of days later they were transferred back to my trust wallet
Meanwhile, I raised a ticket to you guys and I have received the below email,
@kb_1111 That’s a scam email, only official email is [email protected].
Take note that the Trust Wallet team cannot also reverse, cancel, or refund confirmed transactions in the blockchain since the app is a non-custodial wallet. All transactions done in the blockchain are permanent. It is recommended to create a new wallet and abandon the compromised one.
@kb_1111 Please report this at support.trustwallet.com
You should also note that Trust wallet is no custodial like I said meaning you have total control over your assets.
Then try to revert unauthorized transaction on my trust wallet ?
Initially I sent $30 Kenworth of floki Bep 20 to ERC 20 Adress of crypto com , I contacted them before that I raised a ticket you trust wallet with my adress, other than mybkwy are very safe I didn’t share to any one
How outsides knows that I reraised ticket with you
.the day I received my funds for crypto com
Next couple of minutes all my money transferred to another Adress which I didn’t did it
.it’s a trust wallet people
@kb_1111 You do not need a login to submit a ticket.
There’s no way your assets would be sent out if your wallet wasn’t compromised.
Some possible ways are listed here: