Watch only wallet

I have downloaded my trust wallet and withdrawn someTWT too it from Binance.
I now find that I can’t make any transactions as it is a watch-only wallet. How do I alter the status of my wallet to one that lets me do transactions please ?


Import your wallet … That way you wil be able to trade with it

Follow this for procedure

How to Import a Wallet

Hello Mateo,
Thanks for your reply.
I’ve had a look at the link you sent and it does not seem to help. When I open my Trust wallet I can see that there are 497.57 TWT in my Smart Chain Wallet but I am unable to do anything with them as my wallet is a ‘watch only’ wallet evidently. I don’t know how it became a ‘watch only’ wallet as I didn’t knowingly down load it as one, I thought that I would get just an ordinary Trust Wallet when I down loaded it from the App Store. Either way I’m now unable to do anything with these tokens.

Hi @Abbeytrader,

You have to use your recovery phrase in order to import your wallet. Else, it will stay as a “Watch only” wallet.

Hello Friends!

I have the same problem, I have a wallet for a very long time, I tried today to send som ETH to another address, but it is a “watch-only” wallet.
After looking at some tutorials, I used my recovery phrase, but when I do that it creates another wallet, with nothing in it. And the initial wallet with the ETH in it it’s still watch only.
Any sugestions?


Hello Andrei,
That is exactly what has happened to me. I used my recovery phrase and I have a new wallet with nothing in it but it looks like I will be able to do transactions.
I still have the original wallet with my tokens in but can’t do anything with it as it swatch only. I have sent an email to [email protected] but so far have not any reply. This is all very frustrating !

Hey John,
If you manage to find out something, please share.
All the best!

Hi @Abbeytrader, there is no need to send an email since this website is one of the official ways to get support.

That being said, here are some few questions in order to clarify and troubleshoot the issue:

  • After importing the recovery phrase, have you checked the receiving address of your Ethereum? Is it the same?
  • Have you tried re-installing the app and importing using the recovery phrase?

cc: @AndreiAAV

Hello @iamdeadlyz, thank you for the reply.

I have checked, and unfortunately the addresses are not the same.
I cannot understand why, because I have only created only 1 wallet, at the moment when I transfered the ETH to Trust.

I will leave a printscreen here, because I have nothing to lose and the addresses are not entirely shown.
The first wallet is what I recovered with the key phrase, but the ETH are in the second, which is "watch only.
What I dont’ understand is why the first one is shown as a wallet, and the second one (where te ETH are) as an address.
Do I have any other options?

PS: The same thing happened when I re-installed the app.
I recovered the first wallet with the key phrase, and the second (where the ETH is), with the receiving address (whick I also have in the transaction history from the platform I send the coins).

Cheers to all!

cc: @Abbeytrader

@AndreiAAV, please try to enter your recovery phrase on, select ETH in the list of coins, and scroll down to the derived addresses. Try to find your address with its corresponding private key. If it does not appear, then you have used a different recovery phrase. You need to find the correct one, else, you cannot transact with your wallet.

1 Like

hello my friend where can i get the recovery phrase because i also have same problem watch-only wallet

Hi @Amazighi1998,

You can get the recovery phrase/private key/Keystore JSON file from where you got the address (Trust Wallet, Metamask, MyEtherWallet, etc.).