Wrong network address, ZPAY from ZoidPay

I transferred 55 units of ZPAY from ZoidPay wallet to my wallet in Trust Wallet.
But the ZPAY network was TRC21 and I transferred it to the ERC20 network.
You can see the details of the transaction in the link below.
The ZPAY amount was not transferred to my wallet in Trust Wallet and from inside my wallet in ZoidPay it has reached 0.
What should I do to return?

My ZPAY wallet address in ZoidPay:

Network: TRC21

My ZPAY wallet address in Trust Wallet:

Network: ERC20

A post was merged into an existing topic: Sent Fantom Token (FTM) from Binance account to my trust wallet but it has not arrived

Hi @Shahab2021,

Please follow this guide:

After getting the private key, open the Trust Wallet app > settings > wallets > i already have a wallet > import the private key

Then you can add ZPAY as a custom token:

What will we do next?

A post was split to a new topic: 请问如何查看一笔转出的哈希值?

Hi @skyblaze629, can you give context regarding the issue that you encountered?