Wrong network address, ZPAY from ZoidPay

[Shahab2021]

Hello,
I transferred 55 units of ZPAY from ZoidPay wallet to my wallet in Trust Wallet.
But the ZPAY network was TRC21 and I transferred it to the ERC20 network.
You can see the details of the transaction in the link below.
The ZPAY amount was not transferred to my wallet in Trust Wallet and from inside my wallet in ZoidPay it has reached 0.
What should I do to return?

TomoScan - TomoChain block explorer

My ZPAY wallet address in ZoidPay:
0xc1e4ecc2fb3e9d54cb748f7f5987120797229fe7

Network: TRC21

My ZPAY wallet address in Trust Wallet:
0x2979e6D880A8657882D38381a6d304d73e138dA6

Network: ERC20

[iamdeadlyz]

Hi @Shahab2021,

Please follow this guide:

How To Recover Funds Sent to a Wrong Public Address

How to get the Private Key This guide will explain how to recover your funds when you have sent it to the wrong network. For example, you have sent or withdrawn VET, CLO, etc. to your ETH address or vice versa. These cryptocurrencies share a similar address format but they are already on different blockchains. That is the main reason why the funds get sent but are not shown on the app. Be careful when sending your crypto, in worst cases they can be lost forever. Please make sure you have bac…

After getting the private key, open the Trust Wallet app > settings > wallets > i already have a wallet > import the private key

Then you can add ZPAY as a custom token:
0xe1A9a5FaE06696d314994a9d6915C12a63aD055d
ZoidPay
ZPAY
18

[skyblaze629]

What will we do next?

[iamdeadlyz]

Hi @skyblaze629, can you give context regarding the issue that you encountered?