I have 50 DOT in my wallet but have a message stating a one time fee of 1 DOT for account activation is required. I have sent another batch of DOT but it still remains and this additional DOT is not showing. Can someone help?
That notice is “stickied.” You can ignore it once you sent enough DOTs to your wallet to activate it. It won’t go away even if you sent a lot of Polkadot.
How many DOT do I need to buy? I have sent another 2 lots of x3 DOT and they are not showing in my account balance either. Even though I have now purchased an extra 6 DOT, it still shows 50.
To better assist, please provide us the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- DOT wallet address
- Transaction hash or link
- Screenshots of the wallet (including errors, if any)
Please re-import your wallet by following this guide:
I have done this but now cannot find my DOT
Please try to use a VPN and refresh the balance again.
How do I use this feature?
- Close the Trust Wallet app
- Install and download a VPN (do your due diligence on which app to use)
- Open the Trust Wallet app
- Select Polkadot
- Refresh the balance
I have downloaded a VPN app and refreshed the Trust Wallet balance on DOT but still nothing. I can see the balance fluctuating on each individual received transaction but still 0 on the main balance
I see. Next troubleshooting step.
Please backup your recovery phrase:
Then, uninstall the app and install it again. Import your wallet using the backup and check your DOT balance.
I’ve already done this after your previous message, do I need to do it again?
That was a re-import, not a re-install. Please try to do this.
I didn’t think you would pull through on me but it’s finally worked, thank you for your patience and resolving this issue!
Awesome! If you have other inquiries, feel free to create a new thread/topic. Cheers!