I have 50 DOT in my wallet but have a message stating a one time fee of 1 DOT for account activation is required. I have sent another batch of DOT but it still remains and this additional DOT is not showing. Can someone help?
HI @valenti,
That notice is “stickied.” You can ignore it once you sent enough DOTs to your wallet to activate it. It won’t go away even if you sent a lot of Polkadot.
How many DOT do I need to buy? I have sent another 2 lots of x3 DOT and they are not showing in my account balance either. Even though I have now purchased an extra 6 DOT, it still shows 50.
To better assist, please provide us the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- DOT wallet address
- Transaction hash or link
- Screenshots of the wallet (including errors, if any)
Please re-import your wallet by following this guide:
I have done this but now cannot find my DOT
Please try to use a VPN and refresh the balance again.
How do I use this feature?
- Close the Trust Wallet app
- Install and download a VPN (do your due diligence on which app to use)
- Open the Trust Wallet app
- Select Polkadot
- Refresh the balance
I have downloaded a VPN app and refreshed the Trust Wallet balance on DOT but still nothing. I can see the balance fluctuating on each individual received transaction but still 0 on the main balance
I see. Next troubleshooting step.
Please backup your recovery phrase:
Then, uninstall the app and install it again. Import your wallet using the backup and check your DOT balance.
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I’ve already done this after your previous message, do I need to do it again?
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That was a re-import, not a re-install. Please try to do this.
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I didn’t think you would pull through on me but it’s finally worked, thank you for your patience and resolving this issue!
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Awesome! If you have other inquiries, feel free to create a new thread/topic. Cheers!
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