Balances not showing after wallet restore

Hi, im having the same issue with BCB. Ive emailed directly but emails appear blank. Balance is 0 and i know that is wrong. Thread wont allow me to post a link or add screenshots

@Cryptowiz To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

Version 8.0.1
Wallet adress


Transaction hash


@Cryptowiz This transaction hash shows you sent ETH to this address:

Hello @Tobi . I have same issue with LTC. Can’t see my balance and can’t manage it.

Version: 8.0.1
Wallet Address: ltc1qyg4r8fq6hjsjwan8nhustdhu6grvlhxkauesg7
TXID: 5133ecc35ef32818877f1c1a2b918fbfef4f0636aa88f036080d109dcb4e69d6

Please help.

@GVTECH Your LTC was rceived, can you reimport your wallet or follow the troubleshoot guide below:

Thats my MEXC account, its not there. The token was in my wallet last i checked before i had to reinstall the app a couple days ago

@Cryptowiz If you sent to your MEXC account, then you need to contact the MEXC team then.

Are there some sync errors? My wallet shows right amount of eth but the balance is 0$ since it’s 0$ per 1eth (-100% abruptly on graph)


Sorry, think i sent the wrong hash. Clearly states i have holdings in my wallet that has increased since i looked yesterday

@daniel17 It’s been noted by the Devs and they are working on a fix now.

1 Like

Hey Guys I need your help, with the new update It doesn’t show me the coins that I had before (ETH, solana) show me $ 0.79, I have more in coins, I have my 12 access, I’ve already reinstalled several times, but i have the same issue, because I remember i have 0.5 ETH, something like that> I hope so you can help me… so in another words my balance not showing.

1 Like

Hello @pgonzalez2910
Did you check your wallet address on the explorer to see what it says?
Maybe you have imported another recovery phrase that shows another wallet.

I’ve already checked I think so I put another phrase, But I was looking in my files It is the only phrase that I Honestly, I don’t know what to do. because it is a little investment, that I have this. but it just happened after this last update. I don’t know how you can help me, even the design it is completely different now, because in the last two months I didn’t check the app, until yesterday, that I saw the bitcoin it was raising, so I check, it asked for update after that I couldn’t access, so I reinstalled, and I put my phrase but like I said it doesn’t show my balance. it show me a balance of 0.70 tx something. is there another trust wallet app has the same name

@pgonzalez2910 No Trust wallet actually rebranded, you should have checked and confirmed you had a backup first before deleting the App.
Unfortunately we do not keep logs of the recovery keys so you would need to remember where you have backed your wallet to.

Honestly, I never made a backup, so in another words I lost my investment it was almost 800 dollars, I’ve already checked my emails, I just found one, but I am not sure if I am doing something wrong. but I don’t know what to do, I learn the lesson. so start over again.

How can i send you a image ?
I found a screenshoot of my wallet with investment.

@pgonzalez2910 There’s no way we can recover your tokens even if you have a screenshot, you need to have the recovery keys to access your wallet.

Hello change my phone and try to open my wallet on my new phone but its shows 0 valance please guide me to recover funds

Hello @Mariom2g
Please be informed that it is impossible to recover the wallet without the recovery phrase or private key. You should have a backup stored in a safe place. Also, the Trust Wallet team does not keep a log of your recovery phrases for your security.

For further information, please read: