Hi, im having the same issue with BCB. Ive emailed directly but emails appear blank. Balance is 0 and i know that is wrong. Thread wont allow me to post a link or add screenshots
@Cryptowiz To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)
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Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)
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Transaction hash or link (if you have any, please copy and paste)
Version 8.0.1
Wallet adress
0x4c05D18b2386Bd68B5Da21bA752a6c335214621b
Transaction hash
0x40fdc09b45bb8cb92341936ecb2375c5084ffa45b8c0e2daaf317a25d2874ca4
@Cryptowiz This transaction hash shows you sent ETH to this address:
0x7eF11ad4813295BAEcF6DBA303e10Fc9591bB65d
Hello @Tobi . I have same issue with LTC. Can’t see my balance and can’t manage it.
Version: 8.0.1
Wallet Address: ltc1qyg4r8fq6hjsjwan8nhustdhu6grvlhxkauesg7
TXID: 5133ecc35ef32818877f1c1a2b918fbfef4f0636aa88f036080d109dcb4e69d6
Please help.
Thats my MEXC account, its not there. The token was in my wallet last i checked before i had to reinstall the app a couple days ago
Are there some sync errors? My wallet shows right amount of eth but the balance is 0$ since it’s 0$ per 1eth (-100% abruptly on graph)
etherscan.
io/tokenholdings?a=0x4c05d18b2386bd68b5da21ba752a6c335214621b
Sorry, think i sent the wrong hash. Clearly states i have holdings in my wallet that has increased since i looked yesterday
Hey Guys I need your help, with the new update It doesn’t show me the coins that I had before (ETH, solana) show me $ 0.79, I have more in coins, I have my 12 access, I’ve already reinstalled several times, but i have the same issue, because I remember i have 0.5 ETH, something like that> I hope so you can help me… so in another words my balance not showing.
1 Like
Hello @pgonzalez2910
Did you check your wallet address on the explorer to see what it says?
Maybe you have imported another recovery phrase that shows another wallet.
I’ve already checked I think so I put another phrase, But I was looking in my files It is the only phrase that I Honestly, I don’t know what to do. because it is a little investment, that I have this. but it just happened after this last update. I don’t know how you can help me, even the design it is completely different now, because in the last two months I didn’t check the app, until yesterday, that I saw the bitcoin it was raising, so I check, it asked for update after that I couldn’t access, so I reinstalled, and I put my phrase but like I said it doesn’t show my balance. it show me a balance of 0.70 tx something. is there another trust wallet app has the same name
@pgonzalez2910 No Trust wallet actually rebranded, you should have checked and confirmed you had a backup first before deleting the App.
Unfortunately we do not keep logs of the recovery keys so you would need to remember where you have backed your wallet to.
Honestly, I never made a backup, so in another words I lost my investment it was almost 800 dollars, I’ve already checked my emails, I just found one, but I am not sure if I am doing something wrong. but I don’t know what to do, I learn the lesson. so start over again.
How can i send you a image ?
I found a screenshoot of my wallet with investment.
@pgonzalez2910 There’s no way we can recover your tokens even if you have a screenshot, you need to have the recovery keys to access your wallet.
Hello change my phone and try to open my wallet on my new phone but its shows 0 valance please guide me to recover funds
Hello @Mariom2g
Please be informed that it is impossible to recover the wallet without the recovery phrase or private key. You should have a backup stored in a safe place. Also, the Trust Wallet team does not keep a log of your recovery phrases for your security.
For further information, please read: