Ballance Smart Chain(BNB) Disappeared

A minutes ago my ballance showed up on TrustWallet but then suddenly disappeared. Please advice what happend? No transaction made.

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

1 Like

Hi Jenny, thanks for the work you are doing, I also have similar complaints. My balance was automatically transfered from my BSC wallet to BSC token without my approval. Can you kindly help retrieve.
Below are requested information

  1. 2.21
  2. Transaction was never authorised but it seems that this is the hash of this transaction: 0x48c3d28051d77e56f4b006fce934ecb32db8ca2d543d2405643adc41ba5c48a4
  3. I cant make screenshot as it says It cant be done becouse of security rules

@mk_crypt @Igiegbameh Here are the possible reasons for unrecognized transaction:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

I have sent BNB from remitano wallet Transaction Hash: 0x4b24530b4e4edbb33d27adfc134bdf186b492c79f5d5cf92947be36e95c51816
&
then you automatically transfer my fund to this address Transaction Hash: 0x4d5fd69ba0acd7f40adf84a107bc908e70bf20132f3e2d6ce777afa188626442

I have a wallet, whenever i tried depositing bnb into it, it wont reflect on the balance. I have some token I want to move to my account. can you please help

@chauhank
Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

Learn more about how to protect your cryptos and new wallet:

@sam22
Please try accessing your wallet with a vpn or reimport also.