Cancel Transaction Feature

[Siddh07]

Hy my account funds were stolen today i didnt transfered them i have all the proofs you can also review my account all are gone without my authentication i also raised tickit but no answer from help suppirt which name of the tickit is siddharth

[JennyMillan]

@Siddh07
Sorry to hear about your recent experience. Here are the possible reasons:

1. You shared your 12 words (via phishing, social engineering, etc.);

2. You saved your 12 words in a very bad place;

3. Your device is corrupted with malware;

4. Someone had physical access to your device;

5. You entered your recovery phrase on a fake/clone app.

6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

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Your Recovery Phrase holds the keys to your crypto. The addresses on the Multi-Coin wallet are fixed to this specific set of words. The Recovery Phrase cannot be changed for the exposed wallet. If someone else knows it, then you are basically handing over your assets to them. So what can you do if this happens? Note: The steps mentioned on this guide is only applicable if you still have funds left on the wallet. The Trust Wallet Team have no way to recover your funds. Every transaction h…

Learn more about how to protect your cryptos and new wallet:

• 3 Steps to Protect your Crypto Wallet
• 7 Essential Steps to Keep Your Crypto Wallet Secure

[Siddh07]

How i can take help about my assets get back? I raise ticket but i dont get answer yet from trust wallet!

[Siddh07]

Is thish possible to get them i didnt share my 12 phrase recovery code with anyone i am sure i just stacking with legit website i dont use any d app

[JennyMillan]

@Siddh07
Please be informed that Trust Wallet cannot reverse, cancel, nor refund confirmed transactions in the blockchain.

[Siddh07]

Thish is clear case of hacking so they cant protect their clients then why they made it like a such a app and why people shuld belive on them if they cant do anything about it and when we transfer funds we also pay transaction fees thish was we pay for our assets safety.