Coin not receiving

A post was split to a new topic: Swapping Matic to slp

@DonB Please contact the customer support of destination address/platform so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

Hello, i have this problem too. I made a purchase and didn’t get any coin, my money is apparently gone. I contacted moonpay and they told me that my wallet will be able to locate my Cryptos. Please help me.

Hello @LuisTavaresCV73 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Hey I bought Safe moon but the price and the logo is not reflecting :heart:

@MAGOLIDE1 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

2


0x2aa5626A3d41b0B2680ecDb47EEA861c4C77Cd07

3 I bought safemoon using pancakes swap then I went to coinmarket cap to copy the address of BEP20 and then I went back to my trust wallet to add custom token and paste the address I copied and from the network I chose smart chain but the price and the icon is not reflecting on my wallet

Hello @MAGOLIDE1
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x8076c74c5e3f5852037f31ff0093eeb8c8add8d3
Decimals: 9

VNT to USDT swap was a success, but USDT token is NOT receive after the swap.

  1. Version 2.12

  2. Trust wallet ID
    0xed46fe9ecb7a19a458959c4bc8d662ff45648179

  3. Transaction Hash ID
    0x4030c7f76de996e7ef9d1aeab5d41b0250c2a0955d1bea99822515528cca7928

  4. I swap my VNT tokens to USDT, the transaction was a success but I did not receive the USDT token (0 USDT) .

  5. 0 USDT

Sorry, I tried to attach pictures but there was error. It says that cannot embed pictures.

Thank you.

Ok Sir, first of all thank you for the feedback.

I made 2 purchases in a row, i don’t really know which one is missing, so i will send the 2 hashs in order to facilitate.

hash 1 : 0d51defea144581308e4ec211b33dfd0434cdcd0518006ef46a2e56fb2f0cb5b

hash 2 : e2476fe4b378c425a5142bcd825721730c3cacb8b2917b01c5cdea29e9cd46bc

You can find the screenshots in the links below because I couldn’t find a way to attach it here, they are in Portuguese but i think it’s understandable

[App version and receive QR code](app-version — ImgBB receive-address — ImgBB)

Is still giving me the same problem♥️the price and the icon is not reflecting

@MAGOLIDE1
Please read this:

@Eplampa
Your VNT tokens were already swapped and your USDT in your wallet.

A post was split to a new topic: Hokkaido inu from my trust wallet to another hokkaido wallet

I have tried 5 times now to swap my GALA for ETH… I’ve been charged a ETH gas EVERYTIME and yet, no change has been made other than the gas fee. I contacted support haven’t heard anything back. It’s not uniswap, or pancake, or sushi, because all have resulted in the same ending: gas fee, no swap, same amount in gala, less eth because of gas… what am I doing wrong?

Hello @Mdottite Send your wallet address and transaction hash in plain text too (copy and paste here).

Hello, I have almost the same problem of missing BNB. After trying to swap BUSD to BNB and the transaction was successful but the money is gone. Just like it vanished. Can’t trace it anywhere all happened yesterday

Hi Admin,

I bought MATIC token and sent it to my trust wallet but my wallet didn’t receive it.

  1. 0xa3b40dced5ce50c446590232631245bf214ff1466a546f14ad1b40eccfc194ed

  2. Bought MATIC on coinbase and sent it to my trust wallet and it didn’t appear.

I just tried swapping pex for Smart Chain and my coins disappeared. No BNB and no Smart Chain. But Fee paid of course. Can you please support and refund my fee?

Hello @JimmyPrime
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search MATIC and enable the one with ERC20.

@Farhad_f_sh
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)