Crypto Was Sent But Not Received

Once you hit Send on the app, the transaction will be passed over to the network and where the miners or validators process it. The confirmation of a the transaction can take from minutes to just seconds depending on the network. Once you see confirmations, then this is an indication that it was accepted by the network and has been permanently recorded on the blockchain.

In the event that the transfer is not showing on the receiving end, here are some steps that can help:

Step 1 - Confirm the Destination Address

Sometimes overlooked but this has to be verified first. Check where the crypto was sent. Is the address correct? Review the transaction and confirm if it was actually sent to the correct receiver.

Tap on the transaction to check the receiving address. You can tap on More Details to see the transaction on the blockchain explorer for further confirmation.

Step 2 - Does the Receiver Need a Memo or Destination Tag?

With centralized wallets that are on exchanges, a Memo or Destination Tag are always needed. This helps them in keeping the costs low for maintaining several wallets and for easier management. If you forgot to include this information then you need to contact the receiver. In most cases, exchanges will need to confirm that you are the real sender, before they can credit your deposits.

Did you send your crypto to Binance? Check out this article that may help in getting your funds back. It may differ from other exchanges, please coordinate with them directly.

Step 3 - Does the Receiver Support The Crypto?

There are thousands of cryptocurrencies that Trust Wallet is able to receive. However, some wallets or exchanges may or may not be supporting the crypto that you have sent.

Here is an example of a supported asset on Trust Wallet that is on several blockchains. The Ethereum mainnet token is on the left while the Binance-Peg ETH is on the right.

Things to check before you hit Send:

  • Is it the correct network or blockchain?
  • Check the address format. ETH addresses (which is widely used by ERC20 tokens) are also used by different blockchains.
  • Confirm the token name and tickers symbols.

Step 4 - Contact the Receiver

After going thru all the steps and you are certain that you have submitted the transaction properly, the next step is to contact the receiver. If the recipient is another wallet app or an exchange, then please reach out to their support team. The app has successfully done its job and has sent your crypto.

However, if the receiver is also using Trust Wallet, then please refer to this guide: Did Not Receive Coin or Token

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