Cryptos are missing after importing

[ogbecoin]

Hello Support,
I was robbed at Gun point my phone stollen ,
i tried to retrieve my trust wallet using the recovery phase on another phone

but after the recover i cant see my funds please help me

[iamdeadlyz]

Hi @ogbecoin,

Sorry to hear about that. Please read and follow this guide (except step 6): My Crypto is Missing, What Should I Do?

[ogbecoin]

Hello Support ,

Kindly assist i was robbed at gun point 2 days back i am trying to recover my trust wallet however after using my recovery phrase i realise my funds were not imported and also i notice the initial wallet address is different from the new wallet address.

now the same recovery phrase was used to import tron coin TRX and it was successful

please help me

[iamdeadlyz]

To better assist, please provide us the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
2. What are the missing cryptos? Please state them.
3. Crypto wallet addresses of the missing cryptos.

[ogbecoin]

Dear iamdeadlyz,
kindly find below as requested

1. 

2. the missing Cryptos are below
   a. 0.55213231 worth of Ethereum
   b . 4.9 BNB
   c. 690.7 TWT
   d. 3000 Pie
   e. 150 SBS
   f. 4.49 FRONT
   g. 90.77 TRX

3. The crypto wallet address - 0x57c17d6624d68cc4eeec365ba751ace7ef01a865

Thanks alot for your support

[iamdeadlyz]

Noted. Now, please go back to the wallet, press Ethereum, select receive, take a screenshot, and send it here.

[ogbecoin]

Hello iamdeadlyz,

As requested kindly find below

0x15ee433E906d3D0580224eDb585f01E5FbeB2dC0

i notice from the onset after using the recovery phrase the wallet address is not the same as the wallet with my funds

Regards

[iamdeadlyz]

It is indeed different. Please try to follow this guide:

How To Recover Funds Sent to a Wrong Public Address

How to get the Private Key This guide will explain how to recover your funds when you have sent it to the wrong network. For example, you have sent or withdrawn VET, CLO, etc. to your ETH address or vice versa. These cryptocurrencies share a similar address format but they are already on different blockchains. That is the main reason why the funds get sent but are not shown on the app. Be careful when sending your crypto, in worst cases they can be lost forever. Please make sure you have bac…

Check if you can find 0x57c17d6624d68cc4eeec365ba751ace7ef01a865 at the top of the derived address list.