Every transaction on the same chain network shows 0 even after the transaction has successfully

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21

@aldcata Send your wallet address and transaction hash in plain text too (copy and paste here).

23

Hi Jenny Milan did you see my screenshot, did you be able to help me?
Thank you

24

@aldcata Your tokens were already swapped and sent out to this address 0xcc863842b3bbf6f994e2021b9512e4f3023f1eb1
Do you recognize that transaction?

25

Hi JennyMillan I sorry for the late text, I couldn’t login to my community account. I don’t recognize this address

26

I you saying that, the whole amount of money was transferred through to this token address?

27

Hello @aldcata, your tokens were sent to that address above and if you didn’t authorize it, then your wallet is compromised and here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app;

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions on the blockchain are irreversible. It is your responsibility to make sure your wallet is not compromised since the app is a non-custodial wallet (meaning, you SHOULD be the only one who holds the secret phrase and private keys).

Please read and understand this:

Learn more about how to protect your cryptos and new wallet:

29

Hello
Thank you so much for reaching back to me. I am so disappointed for everything what happened. I just want to add something and let you know if this counts: my friend recommended me to open an account on gate.io and he introduced his e-mail address on gate.io because he got rewards due to my transactions. I’m wondering now if this can be a cause to what happened to me and if he can be one responsible for this issue. The words I did not share, my device is accessed just by myself. This is my only doubt about this person. What do you think? Thank you in advance.

30

@aldcata There is no certain way to determine how you may have been compromised but it was surely from a leak of your seed phrase.

31

@JennyMillan I understand that. Thank you for for help.:pray:t3: I hope I will fix the problem.