Exchanged tokens but they do not show up in my wallet

Hi, i have the same issue also. So i swap pivot to bnb. But i find my bnb balance is missing. Any fix?

And my pivot token is already deducted by the swap exchange and there is not even a confirmation from both of pivot and bnb

Hello @Kogriio To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

1 Like

Helll, i need support. I send shiba inu coins from ftx. to my trust wallet in two steps. The first one worked

thats the adress.

but my second one didnt work.


thats the adress.

I send all to this

Both are confirmed.

Sorry but i can’t embed pictures in this post

i got a version of 2.12 trustwallet

And this is my bnb address:


So i was trying to swap pivot token to bnb through the swap in trust wallet. I have 200.000 pivot token and i swap 100.000 pivot to bnb, the pivot token was deducted but there is no increase balance in my bnb.

I don’t have the transaction hash or even the link.

Hello @Networker
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Ethereum
Contract: 0x95aD61b0a150d79219dCF64E1E6Cc01f0B64C4cE
Decimals: 18

Helll i tried it and i sadly still the coins didnt came to my wallet. When i do it and press then secure it shows me shiba again with the same amount of coins. Have i did soemthing wrong?

Can you provide a screenshot of your SHIB balance.

I exchange BNB for usdt today but did not show up in my account.

Please help me recover my money.

Transaction harsh


I responded to you, please avoid duplicating posts.

Any fix for mine? The post about pivot token swap to bnb but the balance of bnb is not increasing

Hi, I 40 hours ago turned some bnb smart chain into matic coin in the pancake swap site, which was deducted from my Smart China, but the matic was not deposited in my wallet. Please follow up.

Hope it will help you and thank you for helping me.
I tried a backup of my wallet to but it has not worked.

A post was split to a new topic: Szcb from bnb smart chain

I even created another wallet in another phone, downloaded new trust wallet and transferred. After swapping to szcb same smart contract call issue persisted.

Do you know how I can get the shiba inu coins back?


Hello @Hasantaheri
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search MATIC and enable the one with BEP20.

Your tokens are complete, you can also see in your transaction history the two tokens you received which adds up to the total balance you have.

Nice. But when can i see them in my wallet. It not. Worked to add them wirh right above and the way to bsckup the wallet and reload it again. Do you have another idea?