Fake Balance when restoring the wallet

Hello @hzam To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Hi Alain,
Please find attached. I trying to transfer my Binance-Peg Ethereum to my Ethereum coin or BNB coin thanks.

@hzam check this guide on how to convert to native ETH: Convert Binance-Peg Tokens to Native Assets

To convert to BNB, find DApp that supports BEP20 assets eg. PancakeSwap and swap them for BNB.

Hi Alan,

When I used pancake swap it does not pick up Binance-Peg Ethereum as the main token in the wallet. I am trying to swap it for BNB in My Trust Wallet but the transaction get stuck on on the blockchain thanks.

Hi @hzam
Can you provide screenshots of this error you received on pancakeswap?


I am in the US Binance.org is not available to me. That’s the message I got on the website thanks.

Hi Jenny,
I copied my Trust wallet Binance-Peg Ethereum address to pancake swap and it’s not recognizing it. in my Trust wallet I was able to send From BNB to Binance-Peg Ethereum thanks.

Hello @hzam
That should only be used for the name of the token or contract address for the token you want to swap.

Hi Jenny,
Binance-Peg is in Trust Wallet. When I swapping the token I mistakenly put Binance-Peg Ethereum instead of Ethereum because they have the exact symbol. I have all that money in this token I need to swap it so I can invest in other token thanks.

Hello @hzam
You can swap the Binance pegged ETH via pancakeswap to BNB

Hi Jenny,

Please send instructions on how to do it. I’ll appreciate it thanks.

Hello @hzam
You can use the DEX tab in your Trust app to make the swap, just find the trading pair for ETH/BNB

Hi Jenny,

This is the message I got. Thanks for your patience your help is greatly appreciated.

Hi Jenny,

Thanks a lot for your help I was able to do it. I have another question do you know how to connect Trust wallet to your personal bank account.

@hzam The trust app is only able to do crypto to crypto transactions. You need to send your crypto to a third party exchanger to cash out.

Please see this guide for some suggestions:

A post was split to a new topic: Some of my airdrop doesn’t reflected

Hi Jenny,
Do you know if I can DEX my BNB for ETH in Trust Wallet thanks.

Hello @hzam
Yes you can do that for BNB/BEP20 ETH and not ERC20 ETH.
Please note that cross chain swaps are not supported yet (BEP20 to ERC20 or vice versa)

Hi Jenny,
I really appreciate you taking the time to help thanks again.


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