GALA received but not showing

Support & Feedback English
23

@privatesus What token are you trying to add ?
You do not have USDT on that address.

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24

Well, will you help me? Maybe there is an option to cancel the transaction and the assets returned to me on Binance?

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25

Hey, Im trying to add GALA (eth) token - i’ve added through toggle on/off but also manually, on both phone app and extension on chrome. Deleted both + reinstalled, and not fixed unfortunately.

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26

@Roma00go If you have already updated your app and tried troubleshooting but your tokens are not shown still, I’d suggest if you need your tokens urgently to import to another wallet that supports that network and send out and also just create a support ticket at support.trustwallet.com to report this.

9 Likes
27

Hi Tobi,
I was trying to create a post but seem no where to be found.
I sent $500 usdt from binance to trust wallet and the fund is not showing in the wallet.
Hash: 0x267ca5183a8760e654bc8bb2184cf549c8e0d4bf57508b66fed687ccbab4be01

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28

@Eri1 Seems you clicked on a phishing link as it states there in your transaction history your tokens were sent to a scam address.

7 Likes
31

Hi Tobi,
So i lost the fund ? I cant believe this!!! I rarely use the wallet but my bnb funds are still there?

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32

@Eri1 Please send your assets out to a new wallet if you still have any there.
Also it’s important to stay safe and be updated on those sort of scams.
Learn more:

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33

I have the same issue of sending funds from an exchange to my trust wallet, it shows on avalanche blockchain that i recieved the token but it does not show at my trust wallet front end

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34

@DrGabriel Please ensure you already added the token manually or if you already did and it’s not shown still, follow the troubleshoot guide:

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37

@TAYMURX Can you please provide the transaction hash if you have any ?

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39

Please I can’t see my balance on my Bitcoin wallet but it shows on my explorer

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40

@Tim1222 It’s a visual bug, you could try switching your internet connection to another and then refresh your wallet.

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42

I haven’t received the trons yet after transfer, please sort this out
Recipient; TX53Ja7ZvShCVeMJXN1bj1srXtGM4xHxu1

HASH: 2a5dc69282f9b2e20dcdefe9ba8d9194c5f87d58abbfb85c1d220600a8074822

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45

@Tikvah203 You already received your TRX, please check your wallet.

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49

@Abed1706 That website you just mentioned sounds like a scam.
I would advise you do your proper research on them.

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51

Same issue here with transferring funds from my Phantom wallet to Trust Wallet (Sol). The transfer was send and received by both wallets but nothing showing on the SOL balance on Trust Wallet. Why is that? Any help much appreciated.

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53

@paulmthorpe Can you check on the explorer to see what it says ?

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54

@Abed1706 That website isn’t related to Trust wallet in any way. I believe it is also a scam and you need to stop interacting with it.

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55

Hi @Tobi I rebooted my phone and that seemed to do the trick. I’m not sure why it didn’t just appear but it’s all fine now, thanks.

12 Likes