GALA received but not showing

Support & Feedback English
1

Hi there - hopefully someone can help!

I transferred GALA from Coinbase through Ethereum network to my GALA (ethereum) on Trust Wallet - address correct, network correct.
Coinbase confirmed withdrawal completed and when I click on “View explorer” on my GALA (eth) (which is showing zero balance) it shows this transaction on the Token Transfers tab fine.

Anything I’m doing wrong here? I have exhausted every guide from FAQs now and not sure how to recover my coins. Any help would be very much appreciated :pray:

99 Likes
2

@privatesus Please follow the troubleshoot guide below:

40 Likes
4

Thanks Tobi - I’ve gone through the guide and performed all steps but none has solved the issue at hand.

38 Likes
5

I have the same problem, did you manage to solve this problem? Today I sent an ARB token from Binance to Trust Wallet, it shows in the history that the token was received, but not on the balance, then I decided to log out of the wallet and log in again, after that all ARB tokens disappeared

30 Likes
7

@privatesus Did you already try adding the token manually ?
You can use this guide:

25 Likes
8

Yes, I added manually, but it didn’t return my tokens, I don’t understand why the transactions show that there was a receipt on my wallet, but the balance is still 0

19 Likes
9

Here are my transactions. 0xf52ae5a19cd1c74fbace3bf365f1ba051b8a7918c6bbd0212809279333c22810
0x4ab4ec5f69257ff11d76dbbae4a8ca4d06157ca98fe3ec25f23d88ab415472bf

0x8c59dc0f9ead30446ea6d43ea013d955f615cfe6d3af93cf0ca4aed79ec4e496

23 Likes
10

@Roma00go What chain was the transaction on ?

14 Likes
12

The transaction was in the arbitrum chain, I have already tried all the methods I found on your forum, what could be the problem?

16 Likes
13

@Roma00go You received ARB, simply add it manually.
tap the upper right corner, search ARB and enable the one with the ARBITRUM tag.

12 Likes
14

For some reason I can’t attach the file, but I think you understand what I’m talking about, I have everything on, it shows that the receipts were but the balance is zero

13 Likes
16

I have it on and even show transactions that were received by tokens but on the balance 0 although it should be approximately 125 Arb I will also add a photo with transactions and zero balance

12 Likes
17

@Roma00go Can you confirm if your app is up to date.

12 Likes
19

So my wallet is updated, the problem is probably something else, can you help?

11 Likes
20

I have exactly the same problem,but with usdt in arbitrum,how fix it? that is my address 0xC8c2567C690c4eC587e4276388C6075F988760A2

11 Likes
21

@mark103 This is your wallet balance on Arbitrum, there is no USDT there.

12 Likes
22

Yes Tobi, I’ve added the token manually and still showing 0. Any other steps i could take? Or is there a way to send transaction back to Coinbase alternatively?

11 Likes
23

@privatesus What token are you trying to add ?
You do not have USDT on that address.

11 Likes
24

Well, will you help me? Maybe there is an option to cancel the transaction and the assets returned to me on Binance?

11 Likes
25

Hey, Im trying to add GALA (eth) token - i’ve added through toggle on/off but also manually, on both phone app and extension on chrome. Deleted both + reinstalled, and not fixed unfortunately.

12 Likes