How to Use This Site?

I Need Help, How to Find Support?

This site was intended to provide a solution to your concerns. Here are some ways to find it:

DYOR (Do Your Own Research)

Ideally, we encourage everyone to be proactive in finding solutions on your own.

The Help Center is a one stop shop for all guides and resources, to Get You Started.
We are making it the easiest way possible to find answers for your Frequently Asked Questions. The Troubleshooting guides are shortened and explained in a way that anyone can understand.

You can also check the posted questions by other users on our Support & Feedback section. There may be a common issue reported or someone has already asked a similar question.

How to Post A Topic?

Any user who joins the site can freely comment on any existing topics. However, in order to prevent spam and duplicate questions, we have started to restrict it based on your Trust Level.
You need achieve at least Trust Level 1 (basic user) to be able to post new topics.

How to Increase Trust Level?

Simple. Read the articles and guides. Help other users out.

Submit a Ticket

After going thru our self-help site, digged thru the feedback section and you still cannot find what you are looking for, then submit a ticket and we will get in touch with you as soon as possible.

Trust Wallet Users, We Need Your Support

We would like everyone to contribute to the site. Every effort, no matter how big or small, counts.

Check out these sections:

  • Ideas - Have a new feature in mind, or would like to request for a new token or blockchain? You can submit them here. Our devs would like to hear from you. And we want our users to show their insights on what they want to be added to the site.

  • Feedback - Your assistance in answering topics posted on this section is highly appreciated. You can also voice out your concerns here. How was your experience with our customer support? Is our App easy to use? Is the community website useful?

  • Discussion - This is reserved for high value posts and not just general questions. Something that benefits the entire ecosystem. Your thoughts are valued and we would like to do an open discussion with anyone.

  • Developers - Our devs will post here any new projects or developments that we are working on. Need your feedback here as well.

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