I send succesfully but it isnt received

  • I have transferred cate coin from trustwallet to gate io. I explained my transferring process it is succesful and my all information is correct and it lasted lots of days but ıt is still not received

Transaction Hash:
0x8e5c727e97e85c3f95b1965c430d369ed6b502b712dac63d80bc4cd1a19c4aca
Status:
Success
Block:
12640198 4107 Block Confirmations


Sent from Yandex.Mail for mobile

English-level2 -2

  • 1 day ago

Dear user,
The contract of the token you deposited are different from the contract of the CATE listed on Gate.io, we can’t handle it currently, if we support it one day, you may contact us again.
----Gate.io Support Sandy
My talking with gate io supporter is above. Please help me what can ı do for save my coins

Hello,

Please refer to transaction hash: 0x37e630e4e7a9765671816ef1bca710ce9b487e34ea21e0de5d973ef438c858c5

This hash can be found on bscscan. I completed this transaction over an hour ago and it states “success” but the amount is not showing up in my trust wallet.

Please advise when you can and thank you for the help!

@Furkanislek Please contact the customer support of gate.io so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

@Chris_sofos To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Hello, i send ETH from Binance to TW and the amount didnt appiar. Ot bscscan i can see the amount.
Here are the wallet screenshots and bscsnac link. I tryed to add like custom token Binance-Peg or Etherium but didnt worked
Can you help me please.
Transaction Hash:

0xacf0d252bf98501550a4af239b0d3befab84d37fcc680861db4e48c7b8a668d1

Hello @chooo
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Tap on the upper right corner in your Trust app then search ETH and enable the one with BEP20

Hi, @JennyMillan
I tryed couple of times but always shows me ERC20 but i need BEP20 i think.
Can you help me pls

Sir ı contacted with them and ı wrote that they write me.
Please read my all post that is above. They say cate is different on gate io and on trust wallet

1 Like

@chooo
You sent your ETH to your Trust app on the Bep20 network.
You can use this guide to swap to Erc20

1 Like

Please I sent BNB to my bundle wallet for over 7 hours and I have not received

Dear Miss Jenny Milan,

I think you can help me. Please see transaction hash when i swap InfinitX to WBNB.
0xfd2af03beca78e63e81b88adae68ff5b8ee0793c4c9c9d90fb1a3a5f9891769c

0xcbf02a860cac8fb6338845eb095ed521d5ce08743dc96bcda9cc9956e2001479

I do make transaction at0543h UTC time on 31october.

You,told me that I did not make a swap transaction . In my message above please check the exact quantity when I purchase ,the one you saw is the remaining after I swap the coins. Any help help.

Hello guys I bought some bnb on my tw through ramp, money are gone from my acc but bnb never shown to my trust wallet… Can u help me please?

@Edisonpsy To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

1 Like



0x3DB4F56fD5B54FFac415838245075f353Dc7DDFa
I was trying to buy 65euros of Bnb from trust wallet through ramp third party provider… My money dissappered from my bank account but I never received my Bnb… This is my Bnb balance before and after the purchase

Good day Allan,

Thanks for the assistance:

  1. Old version : 6.8(681)

New: Version:6.11(6111)
Now I can’t paste the screenshot ,Allan I tried many times.

  1. 0x1f5d9ffafa57604ae2a43cebadecc175df2f069e

  2. Txn Hash during purchase:

0xf7773bc915af20a19383436232ec4af0dcdff4ddd47dea8539d221c4f23ce03f

====

Txn Hash during Swapping Infinit X - WBNB:
0543h: SWAP to WBNB

0xcbf02a860cac8fb6338845eb095ed521d5ce08743dc96bcda9cc9956e2001479

0005h: Swap to WBNB

0x8874538d02214f40147018f53ca738b378c5d96383225c2ae87d2b8df63efff3

  1. On 24th October I bought Infinit X 103,804 coins

On 31st October when I saw Infinit X is going up I partially swap to WBNB that I remember about 1.32 bnb I forced to swap even the value of exchange is very small ,then I’m not contented I completed all to swap my Infinit X to WBNB . Then when I checked my TW wallet it does not appear ,or at that time I only add the custom token Infinit X to my TW . So there is no coming WBNB in my wallet.

If I check in my watchlist portpolio there is BNB
Coins can be seen. It was not synchronized only with my wallet.

I submit 2x ticket in Trust support but until now it is not solve yet.

I extract VSB format file. Of InfinitX transaction in my contract. My wallet is intact I did not noticed of missing coins.

5.I can’t paste the screenshot,it will indicate embed media.

Thank you in advance Allan for the help you made. Have a great day ang keep safe.

It’s a very stressful in my part that the support team cannot solve I have a smart transaction call in my activities when I bought and Swap.

Brgds,
Ahl

@Edisonpsy buying crypto feature in Trust Wallet is provided by 3rd party providers not Trust Wallet, probably they run out of stock. You can contact them from here: List of Cryptocurrency Providers

@Subaanon53 you received BNB not WBNB and you already spent them swapping for Hotzilla token, here’s transaction: Binance Transaction Hash (Txhash) Details | BscScan

1 Like

I want to ask you Allan ,who is responsible to make this transaction ,if not me, is the ADMiN possible to access??? It’s not really me,but anyway that 1st one is acceptable I don’t have choice,how about 2nd transaction.

Can I transfer the Hotzilla to my wallet ,because it does not appear.

Good day Allan,

I hope you can help me traced my 2nd transaction of Infinit X Allan ,it’s more bigger than that amount.

How can I transfer that Hotzilla to my wallet is it not appear when I add custom token. I did not make that swapping ,yet I raised ticket to claim my bnb.

I still have more coins not appear on 31st of October ,I need to finished first Infinit X ,

Thank you very much. I did not received response from support about the incident ,I only received almost 10 times apology I hope I can recover the 2nd transaction of Infinit X.

Have a great days.

Rgds,
Ahl

It’s a very surprising ,I have just heard that coins from you,Allan ,I have a lot of other coins to be buy.
But any way I tried to checked that coins I added custom coin you mentioned but it does not appear in my wallet.

I have done 2 swap transaction the one you mention ,1,200$ is the first one I swap ,how about the 2nd transaction ,also note is it the correct price or swapping ,please checked ,I have 103,804 Infinit X ,then the price in the exchange is 0.19 / coin in the 1st transaction I agree the 1,200$ ,and where is my 2nd transaction .

Hoping from your help.Thank you very much ,tja coins you mention is not coming to my wallet ,I’m really not the one ,who the swapping. A sad story.