Missing crypto after recovery

minimoon · February 7, 2021, 2:57am

Hello, I’m having the same problem, change mi cellphone and get the app in the new one, when I do the recovery it’s empty, I look the address on the last transactions from the exchange and isn’t the same. I don’t know how can I do knowing the address. this is my first and only wallet, so I only have one phrase… can any one help whit this please…

iamdeadlyz · February 7, 2021, 2:59am

Hello @minimoon,

To better assist, please provide us the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Screenshots of the wallet address of the two different wallets before and after recovery.
What are the missing cryptos?

iamdeadlyz · February 7, 2021, 7:17am

A post was split to a new topic: Recovered, but missing tokens

iamdeadlyz · February 8, 2021, 2:03am

8 posts were split to a new topic: Missing XLM, need help!

iamdeadlyz · February 8, 2021, 2:02am

A post was split to a new topic: Missing 340juld

iamdeadlyz · February 8, 2021, 2:03am

A post was split to a new topic: Missing SRM and YFI

minimoon · February 9, 2021, 2:57am

Hello @iamdeadlyz
there you have the screenshot you ask for, one whit the app version, the one whit the QR code is the new address, and the other two is the old address.

the crypto I lost is 3543.23 SHR (share token)

I hope you can help me whit this to recover my assets…

iamdeadlyz · February 9, 2021, 2:59am

Thank you for providing the requested information. Are you sure you imported the correct recovery phrase? Please try to re-import it again, even though you did it earlier. Just to make sure we didn’t miss anything.