Missing funds on wallet

Support & Feedback English
37

I bought USDT but it does not appear in my wallet. Transaction says it’s complete. What do I do?!

38

Merhaba trust walette ikinci cüzdanı açarken birinci cüzdanimdaki bakiyem kayboldu bana kim yardım edebilir

1 Like
39

Hey Everyone! I thought my pancake swap from BNB to SAFEMOON disappeared completely but I was wrong!

  1. In Trust Wallet, look to the right of the word collectibles. There is a settings button. Click it!

  2. Type in SAFEMOON in the search, click the toggle button to the right.

  3. Go back to main screen and BAM! There it is. SAFEMOON in wallet.

This worked for me hope it helps.

40

I had the similar issue about 5 hours ago. I purchased $50 with of Smart Chain about 5 ago, however, I checked the wallet address and it is the correct address but the Smart Chain I bought still hasn’t arrived in my account. I also received a approval email for my payment but still haven’t been credited. Does it usually take this long?

41

Dear Sharoe,
Your prayers have been heard, I finally got the funds on my wallet. Thank you for your concerns and I wish you the best with your crypto’s!

42

Apologies for the inconvenience. There Is huge demand of bnb Purchase which is why our providers are taking time to complete orders.
Please reach out to the 3rd party crypto provider for immediate assistance.

43

Hey,
Kindly provide us the following details for better assistance,

  1. Your Trust wallet app version (Click on setting > about & take an screenshot. attach It here.)
  2. Your Crypto address. ( Click on receive near to send option. Take a screenshot, Attach It here)
  3. Transaction Hash / ID ( write down, If you have any)
  4. Screenshot from the wallet. (Errors, Balance aren’t displaying etc.)
  5. Explanation of your Issue. (Ignore, If already did)
44

Hey,
Kindly provide us the following details for better assistance,

  1. Your Trust wallet app version (Click on setting > about & take an screenshot. attach It here.)
  2. Your Crypto address. ( Click on receive near to send option. Take a screenshot, Attach It here)
  3. Transaction Hash / ID ( write down, If you have any)
  4. Screenshot from the wallet. (Errors, Balance aren’t displaying etc.)
  5. Explanation of your Issue. (Ignore, If already did)

[ note : You can upload the screenshots on Google drive and share the public links here ]

45

this is absolutely absurd that Trust wallet admins, moderators and the folks running the show are not publicly responding to this shit. im out a few thousand dollars here. and when they finally send my Binance Peg Ethereum that they claim is successful to my coinbase account will I get the price at which I sent it or will I get the price of what ever it is when they fix the issue… it is crazy no one is responding to us.

1 Like
46

So you transferred PEG version of Ethereum to Coinbase? Pleased be informed, Coinbase doesn’t support Binance smart chain based Ethereum.
Does your Coinbase wallet allows to export 12 words recovery phrase? If not than please seek support to Coinbase support team. If yes,

You need to get the ETH wallet Private keys of your Coinbase wallet . This is where you sent your Crypto.

If you followed the guide properly, You will get the Private keys of your ETH wallet. Import this private keys in the App as Binance smart chain wallet to access on your assets.

How to Import a Wallet via Private Key

After importing,
Search for ETH in the app and enable which has BEP20 underneath the name.

Here’s a guide to follow :
How to Add or Remove a Coin

1 Like
47

I Purchased BNB through trust wallet via moon pay, transaction says it is completed 3 days ago but nothing has appeared in my wallet, I’ve checked all the addresses everything matches up I’ve contacted moon pay but they were no help I contacted binance support and they were also no help and trust wallet is not responding

48

I transferred BNB from CoinSpot to my trust wallet 3 days ago. It all says transaction complete on the CoinSpot end but it’s never shown up in my trust wallet! Has trust wallet scammed me? What’s going on? I’ve tried contacting support about 6 times with no response

49

0x2445f4eebd3926f616c9c33b898baf1fe35bbbe2a96d0dce5f74eaa649206634

Please help me check it out

50

I had my sfn token amount of 954 till todays mid day,but now there showing only 154,and a moment before it was 117.why thi is happening??? Did i lost them all???

51

Hi Victor010,
Fill out a ticket with the wallet information and the transaction ID. The team will get in contact with you within 3-4 business days. I have resolved my issue regarding the missing tokens. But now I am trying to resolve the issue of being charged fees for swaps that were unsuccessful.

52

I purchased BCH and never got it in my wallet also link to bitcoin site doesn’t even populate.

53

I missing to at swap bnb to smart chain i lost my monee, I don’t know. What Should i do sir.can i get my money back.

54

I enter the receiver address for BNB coin instead of BUSD. Does this mean I lost the money?

55

Please check your address on explorer,

bscscan.io

If there are no such record of receiving BNB than please wait for moonpay to complete your order.

56

The transaction is showing as completed on binance explorer with the correct wallet address but nothing is in my account and trust is not replying to anyone