Missing tokens/Coin

Hi support team,

I went through all this steps.

But still it didn’t solved the problem. I am still missing the coin that i buy.
Thank you.


To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About” and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste )

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors, if any)

1 Like

Hi, can you help me out too. I wanted to buy some refineable ($FINE) with BNB and there was a transaction error and my 2 BNB went missing. Looking further it seems to have sent to a contract address of refineable.

  1. 5.24 (newest)
  2. 0x868042c6FB928f3aaA5161a3498cc31d5c6bFDE2
  3. 0x614e8493a55a5914abaa4fbf521e1679dc1db7aae6c2353b94267deefa749555
  4. I was trying to buy refineable on launch day and it bugged out. Further transactions went though.


Here are the links posted above for the screenshots. Can’t post links or screenshots for some reason. The system won’t allow it.

Hi, @ds2770 I enabled screenshot sending for you. You can send screenshot directly here now.
How ever tr to enable it manually by tapping on top right corner and search FINE then switch on FINE BEP20 manually. This guide can help too: How to Add or Remove a Coin

Yeah mines are missing too 2 orders of bnb from simplex. This is a total of .3022308 in bnb missing from my account.

Wallet is 0x887F7291F51A04f571bF3d30b9ad6Fc42f9C8C3f

It won’t let me load anything additionally.

There’s no incoming transaction with 0.3 BNB
The third-party crypto providers like MoonPay, Simplex, etc. are taking time in distributing the bought cryptos due to the increased demand. It is best to contact them directly. Support ticket links can be checked here:


It’s two separate orders.
1-.17054771 bnb this morning around 9ama
2-.13168317 bnb yesterday afternoon around 2 pm

To 0x887F7291F51A04f571bF3d30b9ad6Fc42f9C8C3f

From simplex

@still there’s no such transactions entered your wallet. Follow the instructions I provided above .

1 Like

That is not my issue. I already have fine and I can see it. But that specific transaction was an error and on TrustSwap but said success on bsc scan. I never received the refineable and my bnb was taken away.

Hello, can you please help me out, this morning i bought 55usd worth of bnb and never got it, it never showed up on my trust wallet, i tried to contact simplex but they dont offer any help online at the moment,

This my wallet address 0x5D7396829f00DE512b564Cb79F234340A65808ab

For your reference, your payment ID is: ac005399-78ce-4ea7-8d1d-1ac4feab2d4f

I am using version 1.29.3


I am still having same problem , help please
purchased two coins worth $137 and they are not showing

I bought shibu yesterday, two different transactions. The token addresses were fine, but it still shows that I have no shibu. Both transactions were executed and the money is gone but no shibu. What is going on?

Please. I bought token from pancakeswap, the transaction didn’t went through, it says ERROR but I still got charged for the transaction


Hello I purchased fair safe earlier and it went through but only shows 8 instead of the 8million I purchased


Try to enable shibu. Top right corner, click that and then enable shibu

To help team,

I bought some saturna for $5. But it’s not showing correct amount of coins. Below is the transaction hash

Please help.


Same problem for me

i swapped some Telcoins for Shiba through Uniswap 1day 4 hours ago. But i still haven’t received them. Can you give me a estimation when I will receive the Shiba? Thanks


Hi there! My BTT adress is TNxTGPdSTFHHX3GfFPoxD6jDsCncdYLs2i.
a few minutes ago, 6250 BTT disappeared from my account. They just disappeared, the tronscan shows nothing. What happened and where did my crypto go? how can i get them back?