My ticket i opened on Monday 24th is yet to responded and I’m very worried about it, i want ticket attended to. Thank you.
Can you explain in details what ticket you’re referring to?
I opened a ticket on the category of “unauthorised illegal transfer of crypto assets” in which i gave every details required for process but I’m yet to get a feedback
@Chinixx There is nothing we can do regarding stolen funds unfortunately.
Please be informed that Trust Wallet is a free, decentralized app that allows users to be custodians of their crypto assets.
We have no way to identify the person who has access to a specific wallet or address.
Trust Wallet does not hold the funds. Everything is on the blockchain.
What this means is that a wallet can be accessed using a different app.
The Trust Wallet team cannot reverse, cancel, or refund confirmed transactions in the blockchain since the app is a non-custodial wallet. All transactions done in the blockchain are permanent.
It is recommended to create a new wallet and abandon the compromised one.
Please can you confirm if this is the official support email from trust wallet
Yes, [email protected] is the official support email from Trust Wallet
Sounds interesting, because i received an email from the official trust wallet support to explain what transpired on my complaint ticket i submitted on monday and give additional details on my unauthorised transfer of my Crypto assests in which i was told it will be investigated.
@Chinixx If you have received a mail from that email above, then please kindly wait for their response/ feedback.