Nano transaction is still pending from Binance since June 19

Support & Feedback English
1

My transaction is still pending from binance jun 19 please help. Binance eventually said withdrawal was successful, not sure how to check status

2

Hello @shandon To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

4
  1. Version 7.5 (638)
  2. Nano trust wallet address: [redacted]
  3. Txn Hash N/A , only have binance.us Txn ID: [redacted]
  4. Withdrew from binance.us Jun 19, says successful on binance, with 0 actual confirmations and 1 necessary confirmation
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    image1125Ă—2436 175 KB
5

@shandon transaction is still pending on blockchain, contact sender platform for this issue.

6

I contacted them and told them that and this is their rwsponse:

“As shown on the block explorer (image below), the assets were successfully sent and confirmed. The receiving address of this transaction is [redacted]

Given that the assets were successfully withdrawn from the Binance.US platform to the receiving address provided above, we no longer have custody of the tokens and cannot access them.

Please contact the owner of the address, or the support team where the assets were sent to inquire about the possibility of recovering your funds, as we are not able to move funds off of an address that we do not own.”

7

Hi @shandon,

Please be informed that you are using an older version of the app, which was released on May 19, 2022. You have to update to the latest version in order for the pending state to be processed.

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8

Ah, okay, it’s fixed now. I appreciate your help and I hope you have a great day!

1 Like
9

You are very much welcome! If you encounter any other issues or would like to clarify something, please do not hesitate to reach out to us.

A reminder to always stay safe out there!