Not received transaction

Support & Feedback English
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22

@Anna_Ch What do you mean by stuck ? Can you provide your receiving address and a transaction hash if any.

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23

This is hash which I send to a sender
TV3Ls7xoRRdmCdqSf1yc9DoL3ehuZYQfv1

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24

@Anna_Ch There are no pending transactions on thay address neither is there any history of any transfer there.

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26

Please my money is not showing in my trust wallet but it shows in my transaction history and it says I should check with block explorer and I did and it Says my money is there but it’s not showing on my wallet

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27

Hello there, I have send my ETH from binance to Trust wallet. But i didn’t received it yet. i contacted Binance support team and they said i have sent ETH from Base Network that’s why it will take some time to credit in trust wallet. but now its been 2,3 days but still i didn’t receive my funds. please help me

3 Likes
28

@Whalley1 Please try the troubleshoot guide below and see if that helps:

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29

@zaryabaliasghar If you sent on the BASE network, you need to add the ETH manually on the base network.
Tap the upper right corner on your main wallet page then search ETH and toggle on the one with the BASE tag
Here’s a guide:

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30

I was sent btc transaction complete on blockchain explorer both yet to show in my balance

33

@aziakponofelix I’d suggest you reimport your wallet or switch your internet connection.

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35

I’ve tried every troubleshooting means it’s still the same it been 3days now I received the completed transaction in my transaction history but the money has not add up to my account
My wallet address bc1qnka7snknwhf7x0p8ewc3gmkcy88y9qctc5dexu

1 Like
36

@Whalley1 Please read my response right above.
Also you should consider using the chatbot in your Trust wallet app settings for common troubleshooting tips.
Settings >> Support.

37

I read your response very well and I’ve even submit a ticket nothing changed that’s why I sent you my wallet address if you can help me fix that and like I said it been 4days now and I did most of the troubleshooting stuff it doesn’t work it’s still showing $0.00 instead of my $188 and it always says I should check explorer and if I do it will shows my balance but that’s in mempool you understand me

38

@Whalley1 I’d suggest you import your seed phrase to another wallet to access it if you’re in urgent need of them.

40

Please explain to me how I will import my seed phrase to another wallet coz I don’t understand

41

Please can you please talk to me on WhatsApp please the money is very urgent coz the owner of the money has been on my neck please

42

@Whalley1 That was an impersonator, we would never initiate a private conversation anywhere.

44

I send SLP coin On binance here from trust wallet transaction is successful but binance rejected resone is oldslp coin but I don’t get back in my trust wallet, transaction details r below plz help me for retrieve my assets

Hash Id

0x75d8eebf135c964c497dbe52732525f3868ca3017673a1dded9bf3b6ae57ab57

Deposit Id

0x8c1be3dc852d444747718da3bcb1af45ef6e6ea7

Deposit Network
BEP20

Amount
5876

Date
14-02-2024

Time
22.33.00

45

@royaldax007 Please contact the Binance team regarding that, your tokens were sent already from your Trust wallet.

46

From our side is it not possible to get it back if process is possible than tell me about process sir plz

49

@royaldax007 No it isn’t.
Trust wallet cannot refund, return or cancel confirmed transactions on the blockchain.

1 Like