Please help me! Sent BNB to Binance with incorrect memo

Support & Feedback English
1

So, I sent BnB from my trust wallet on to my Binance but I haven’t received the money although the transaction is completed…please help me

3 Likes
2

拿合约地址在区块里查询一下这笔交易………………………………………………………………………………………………………………………………（…………）

7

Please be patient. The Guys from Tw are working hard. They 1000% help you. All you need to do, provide please additional informational. Transaction hash?

1 Like
15

If you sent BNB from your Trust Wallet to your Binance Account and the transaction is completed, and yet it’s not showing in your account, it could mean either of these:

  1. A wrong address was used.
  2. You did not make use of the memo
    Binancee gave you.
1 Like
16

Hi @Griego10,

Please contact the customer support of Binance so they can assist you with the deposit issue.

2 Likes
17

Hi @iamdeadlyz

I sent usdt from binance to TW…can’t use it and can’t send back cos I need 7.1 trx as fees…how do I solve this as I want to send the usdt back to binance but can only buy a minimum of 10usd of tron on binance?

1 Like
18

2 posts were split to a new topic: Sent crypto to Binance but the memo is incorrect, need help!

19

any tips on getting Binance support? I filed a ticket 4 days ago. I have tried to use twitter to contact Binance Support …3 days ago. I tried to use Reddit live chat. so far, no contact AT ALL.

20

@Tsktsk, to get TRX, you can buy via the third-party crypto provider that is integrated into the app (guide: How to Buy Crypto With Trust Wallet) or by withdrawing from an exchange (example: Binance - Cryptocurrency Exchange for Bitcoin, Ethereum & Altcoins). If you have a friend who has spare TRX, you may want to contact them as well.

@hjmcmahon, got no tips. The only way to contact them is via their official support page: https://www.binance.com/en/support & https://www.binance.com/en/chat

21

thanks, fyi, this is binance.us support that I am having the problem with

22

Hi guys I’m really worried as I’m new to this and have sent money from trust wallet I used the correct receipt code but I didn’t put the right memo number in have I now lost all this money? Please help thanks

23

@hjmcmahon, ah, I see. Well, in that case, the only way is via https://support.binance.us/hc/en-us/requests/new.

Hello @Rbryan55, did you send the cryptos to your deposit address on Binance? Or to another exchange? Please specify.

25

@iamdeadlyz does having this information help in any way with getting my funds/coins recovered?

image
image828×1792 155 KB

26

@Bmister check my response here:

27

Is there anyway of contacting someone on the phone and speaking about my concern as I have a big problem with the way I have withdrawn it thanks

29

Be informed that no one from the Trust Wallet team will assist via phone call. Also, afaik, Binance doesn’t support over phone calls as well.

You have to directly reach out to the recipient platform where you got the address to send your BNBs.

32

I literally did this exact same thing and I still haven’t received money back in Binance. Have you been able to resolve the issue??

33

This has been an issue for me too. I’ve noticed that there is no “chat” option in BinanceUS. Is that correct?

35

I’m really struggling to get any feed back on my problem which happened on Sunday evening I’ve sent money without the correct memo and don’t understand where it has gone please can anyone point me in the right direct please?

37

Dude, same here. If you see this, please let me know what you find out!

I think I’m going to start sending a customer support request daily until they respond. It’s been a week with no response.