Qtum to trust Wallet from Binance, missing balance

[pashadarabi]

shabnam i have the same Problem can you tell me what vpn did you use?
i use speed vpn and refresh my balance but it dosent work.
can you tell me what should i do to refresh the balance?

[Mohammad.jr12]

سلام وقتتون بخیر متاسفانه منم این مشکلو دارم از بایننس به تراست ولتم کوانتوم ریختم ولی بالانسش افزایش پیدا نکرده لطف میکنید تو واتس اپ به این شماره پیغام بدید راهنمایی کنید منو تشکر09909895912

[Mohammad.jr12]

سلام منم همین مشکلو دارم لطف میکنید اگر راه حلو پیدا کردید منو راهنمایی کنید

[Mahmood66b]

سلام حاج محمد
با یه وی پی ان ساده وصل شو با کشور آلمان بعد برو تو برنامه رفرش کن و تمام
التماس دعا

[Par3aazizi]

I have same problem actually I sent qtum to my trust wallet but my balance is not updated

[Mahmood66b]

با وی پی ان آلمان به اینترنت کانکت بشید و برید توی اپ درست میشه

تمام
تمام

[Meysam_s_h_22]

Hello
Isn’t there any solution to solve this problem?!
I tried all ways which others mentioned but didn’t work, also I sent evidence here and by mail to support but no one answer!
What shoud I do??!

[Meysam_s_h_22]

Hi,
Problem has been solved by using VPN connection of America ,
Those friends who faced same problem can try to test several VPN connection to solve this issue,
Best regards,

[Dragon21]

I have exactly the same problem
Please help me
The transaction has been confirmed but the balance is zero

[alireza73]

hello
i have same problem
i bought qtum and receive it but my balanc is zero
i use vpn but still have problem

hello
i bought qtum and i receive it but my balance is zero.
i use vpn but still have problem

[alighadimipour1]

Hi Alireza
I have exactly the same problem.

[iamdeadlyz]

@pashadarabi @Mohammad.jr12 @Mahmood66b @Par3aazizi @Dragon21 @alireza73 @alighadimipour1

• Make sure you are using the latest version of the app (1.27.18 or higher for Android, 5.19 or higher for iOS)
• Use WiFi with a strong internet connection instead of mobile data for the app to display the correct balance. If it won’t work, use VPN as well.
• Re-install the app (make sure you have the backup of the recovery phrase so you can import it later)

As mentioned by these users, VPN works well. Do your due diligence in checking what kind of VPN to use.

@nightspectre

I use vpn by german ip and now its okey and i can see my qtum asset, thank you
Problem solved

@Meysam_s_h_22

Problem has been solved by using VPN connection of America ,
Those friends who faced same problem can try to test several VPN connection to solve this issue

[alighadimipour1]

Hi
Thank you very much for your time.
My problem has been solved by using Windscribe VPN with US connection.
Its very interesting that most of the users with this problem are Iranians.

[iamdeadlyz]

@alighadimipour1

Its very interesting that most of the users with this problem are Iranians.

Indeed. Perhaps, there is an interference with your internet connection (like restrictions from the ISPs).

Anyways, glad to know it’s resolved on your end. Cheers!

[orbit8]

Hello my friend,
Unfortunately I have the same problem. I transferred Qtum from binance to my trust wallet a week ago. I tried all of your solutions but it doesn’t solve yet. Could you please help me?
I tried to upload pics but I cant, also sending link is not possible for me.

[iamdeadlyz]

You should be able to upload images now. Try uploading the images again, @orbit8.

[orbit8]

thank you my friend.
here you can find the images.

[iamdeadlyz]

Please send your QTUM wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

[orbit8]

Dear friend,
please find it here.
thanks