Sent to my Trust address but not received

Support & Feedback English
23

I’m having same problem. BTC was sent to my wallet address but my wallet is still empty. Any help?

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24

Hello @talk2clarkito
Please provide a transaction ID and also your BTC receiving address.

26

Receiving wallet: bc1qdgz503fefkpxvl9zqs5rdxzg5wkzjw7fgnjs95

Tried sending a screenshot of the transaction but it’s not going.

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27

@talk2clarkito Please provide the transaction ID of the missing BTC so i can check.

30

I’m having same problem. BTC was sent to my wallet address but my wallet is still empty. Any help?

31

@Promise07 Please follow the troubleshoot guide:

32

I sent GALA tokens to my Trust Wallet but its still now showing my tokens.
Transaction Hash: 0x2f884d533b33515ea83d9178c7b32c13daedf511e55557f336ed27e0d5086858
Gala Address: 0x2266E2B02018d594EDAaB625a6cE1dCb6bb22445
I opened a support ticket 3 weeks ago, still no reply.
I followed all of the steps. I have the latest version and have backed up/recovered my wallet. I have the GALA token enabled (ERC20).

33

@jvandyke Can you add using the contract address below and see if that works.

  • 0x15D4c048F83bd7e37d49eA4C83a07267Ec4203dA
35

I don’t know what you mean? I sent the tokens from my Coinbase account to my trust wallet.

36

@jvandyke You need to add it manually in your wallet if it isn’t shown.
Please see guides below:

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37

I’m passing through same issues
My Bitcoin is showing completed but I can’t access it and it’s not showing in balance

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38

@Preshy8 If your bitcoin is shown on the explorer but not in your wallet, then it’s just a visual bug.
You can try using the troubleshoot guide below to see if that helps:

40

It has reflected in my balance but I can’t send it out why? It’s showing me failed to connect to sever…and the money I sent the amount is not stable

41

Please help me because I did not received the amount in my BNB wallet.

Here’s the Transaction Hash code:

0xd491c52f86275c0c426864a4e0b84b725fec09509164d39a8b132e15be09ccfe

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42

@jhonz14 Please go through your transaction history below; your tokens were received and already sent out

If you didn’t send it out, then your wallet is compromised and you need to stop using the wallet immediately.

43

Sir i havent recieved USDT trc20 sent to me on Trsutwallet from trustwallet.
TQc9HhbE2jWqaScoi77UNZx85h5qvC8qAM

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44

@ashishojha You received your USDT already.
You need to add it manually if not shown.

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45

Sir I have already added USDT. Transaction was of USDT 60000 done on 16th April.
My address is TQc9HhbE2jWqaScoi77UNZx85h5qvC8qAM

46

I am unable to attach the screenshot of the transaction here. Getting error in uploading the same

48

@ashishojha There is no need to attach a screenshot, everything is on the blockchain, you have received no such token.

1 Like