Submit a ticket for support portal - Trust Wallet

Dear members, I have problem with submitting ticket for the Trust Wallet support.

When I’m creating a ticket for the support and try to submit, I am asked for login to the support portal with my email and password. My email doesn’t match the password so I am trying to reset my password by “forget your password” button so I can get a link, but I am not receiving any emails from Trust Wallet to reset my password.

I don’t know if I do something wrong, my app is up and running and I can use my Trust Wallet without issues, but I can’t submit a ticket for the support. I can’t remember that I’ve connected my email address to Trust Wallet, but I received an email from the payment gateway (Transak) when I downloaded the app a few weeks ago, so I suppose the same email address is for Trust Wallet support portal. I am really frustrated right now and don’t know how to reach the support. Should I visit Trust Wallet social Media? Can anyone guide me?

Would really appreciate help here.

BR,

8 Likes

@Rollingcombo The login page is only a bug, please hit the back button and try resubmitting.
If that doesn’t work, then remove any attachments from the ticket and submit again.

5 Likes

@Tobi thanks, will give it a try. But what to do with any attachments? Shall I create a new ticket and only send the attachments? Wouldn’t that be the same issue?

1 Like

@Rollingcombo By attachments I mean if you have included screenshots or video recording.
You can exclude them then submit the ticket, once you get a response via mail then you can respond to the mail and send the attachments there.

3 Likes

@tobi, it worked, so now I just need to reply to the email I received and attach my files and further info by mail right? :pray:t3::pray:t3::pray:t3:

3 Likes

@Rollingcombo Yes please you can reply to the mail you received with a ticket ID.

3 Likes

Hi guys I need some help.I have made a few transactions and now I want to find out the company associated with each address, how do I do this because there are only addresses and I do not remember which each belongs too?

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@RobzAn No one can help in identifying where an address you sent to is from asides you.

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I need help ,I had three buys through quantumfinancialsystemledger . When I refused to stop buying more stellar XLM the guide stopped answering on Telegram . He never set accoint with trust wallet so now my fund is stuck in the dashboard of quantumfinancialsystemledger .I was just learning an the guide just dropped me. Anyone have any ideas how I can resolve this matter .

1 Like

@Kmujica That’s a scam, i’m pretty sure there’s no way to get your money off that website.
Please stay vigilant to these types of scams and protect yourself better.

Learn more:

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This is my wallet address

bc1qgvtqxjs3rg5kay32wry5q7ttu8vzstv60l3azz

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@Maliiklay Please follow the troubleshoot guide below if your tokens are not being shown:

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@Ayoola897 Please follow the troubleshoot guide below:

1 Like

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@ranmed75 Please follow the guide above:

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