Support request never submits

I never said that I didn’t authorize the transaction. I DID authorize it, it just never hit my wallet!

What wallet did you send to?
Did you confirm if the receiving wallet team accepts Bep2 RUNE deposits?

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

App version: 6.12

Address: 0x0365F7E01B3A4826962ae5FA4474Fbc30E95658b

Hash : 0xca27814d0bbd162cc5c5f43b919a07932a61832dfa8de24750e7ad8dd350881a

I sent nft from MetaMask to my trust wallet , I can’t see the nft on my collectibles but I can see it on my open sea when I connect my wallet to open sea please help me check

Having the same CAPTCHA Problem
I use pancakeswap to connect my trust wallet and got some RFOX. The transaction went well. The RFOX is showing 0 in TW. When I scan my wallet in etherscan, it shows the transaction. When I reconnect pncakeswap to my wallet it shows the RFOX. The wallet on my phone is not showing the balance. I installed TW on my tablet and imported the phrase, it did not work. Hash is below. Let me know what I should do.

Txhash 0xbf2ee06f58ac02f1dfad4c8b5e4c254c6cf926cfc99802c1a03c28a41489afc8

|DateTime|11/22/2021 6:05|

Hi, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x0a3a21356793b49154fd3bbe91cbc2a16c0457f5
Decimals: 18

1 Like

You are the Man Alan. I added it as a custom token and it worked. That did it Now Let’s buy some more

Hey @Knaira
That transaction hash shows no history of sent or received NFTs.
What network did you send it on?

I made mistake by send it to my ethereum network instead of polygon, I was suppose to create a polygon network before sending, I already created the polygon but is there a way to send it to my polygon address ?

Hi @Knaira
You would need to derive your private keys or use your recovery words to import it to another wallet that supports Polygon NFTs

How do I do that ? Please instruct me ? I already added polygon network to my trust wallet

Trust wallet doesn’t support displaying Polygon NFTs yet that is why i suggested that you look for a wallet that supports it and import your wallet there.

So I will use my recovery phrase of my trust wallet ethereum main net and use it on another wallet that supports polygon nfts , is it Coinbase or MetaMask ?

Hello, I have tried submit a support request but I got Captcha error, I sent my bnb from binance us to trust wallet but I put a wrong network wallet ( smart chain ). how can I connect with customer service to solve this problem?

Android 2.12



I did a transaction on my Binance account. I wanted to transfer my ETH from my Binance wallet to my Trust Wallet address. I went to “Receive” part of ETH in the app and got my address. Then I transferred my ETH from Binance website to my wallet address over BEP20 network. The transaction was successful. A link to this transaction is provided above. I did not receive my ETH on my Trust Wallet and it is also gone from my Binance wallet.

Hello @sororak you already transferred out your funds to another address: Binance Transaction Hash (Txhash) Details | BscScan

App version:

Transaction id:


Crypto address:


I sent xlm to an address because i was buying a watch and they said they only take crypto and now that i sent the money they never sent out the watch. They said it would be shipped with dhl and i would get a tracking number. I never got a tracking and i called dhl and they said they have no record of anything being shipped to my address, so i was scammed. I will attach proof of transaction. I have screenshots of my convo with the “seller” and how he stopped answering me when i asked about my package. I have proof of them confirming they scammed me

Hello @Braniko we have nothing to do about this issue. Blockchain transactions can’t be reversed or cancelled.

@JennyMillan @Alan47

I have both the same problems as Rossi101. BNB was sent to my smart chain address, not the regular BNB address. and when I try to submit a ticket, the captcha verification fails.

Please help

App version 6.12

Transaction hash 0xeb87a5a49e658b1f425b5980db85ad9905306e6ad43ac71eda15b83d711bca5b

smartchain wallet address 0x7926EE05fb846Df0B28d5Ef33577B48E8b1f416d

1 Like

Hello @meehanty this transaction hash is invalid or transaction didn’t broadcasted to the blockchain. Contact the sender to give you correct transaction hash.