The deposit was confirmed, but I did not receive the amount

Support & Feedback English
1

I deposited an amount into the wallet, and for those who were surprised that I did not receive anything, I followed up on the transaction and confirmed that the deposit was successful, but I did not receive anything.

IMG_20240115_184145_488
IMG_20240115_184145_4881280Ă—512 64.8 KB

Attached is the wallet address and Txid

Wallet address TYYpxJG2kJNRaUEfzteDEKsUj4h6QqiAwq

txid Transaction

7b6362daa39d2eff67e8f6bceecc6597ddcd5cf9e6691b257429456a0e14c13b

5 Likes
2

@mo772444838 You received the token and only need to add it manually if it’s not shown.
Please follow the guide below. add USDT on the TRC20 network.

1 Like
3

0x0dc58c8a21b23fc3a7c1c075d018bf61fb2f0dc494484932dba7fec322bf7bd0
here is the txn Id

1 Like
4

I have similar issue. How do I go about resolving this?
Here is the address 0xe5EB24Fa8A94cbBAB05751820C2319D4252Bc3bD

1 Like
5

@Meemie You need to add the token manually.
Tap the upper right corner of your wallet, search ETH and toggle on the one with BASE

2 Likes
6

I have done that but no added value to the coin yet… what should I do?

1 Like
7

@Meemie Can you share a screenshot of the token you added

1 Like
13

Hi I am having issues the transaction, transaction has been completely sent yesterday, but I haven’t received the amount into my trust wallet account until this moment. Please reply

14

@CynthiaGeolingo please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

15

Version 10.7.1(907)

My receiving wallet address:

bc1q9skv8zfd9j20rty6j5xe9xl57t3eukutpuuy6j

Transaction has been completed almost 2 days now but I still didn’t get the amount into my trust wallet until this moment. What to do?

16

@CynthiaGeolingo Can you provide the transaction hash?
This is also a list of your transactions on the blockchain and you can go through it.

18

I received a notification about my crypto being deposited. But when I try to see balance, it didn’t show in trust wallet. The transaction and all were successful but no amount was credited in my walletm

19

@Launaah Please follow the troubleshoot guide:

20

I have done all those steps but still no any crypto. It’s been 2 days.

21

@Launaah Please provide the transaction hash

1 Like
22

40e68a5e3101568362a6637e40ce8f947200cb1116d5fcc8be4c2ef73cbcbe0e
This is the transaction hash.

23

@Launaah Your LTC is in your wallet

25

There is $0.00 in my account. I haven’t withdraw either. The amount is credited but not shown in my wallet.

26

@Launaah You should follow the guide i sent above, that fixes most issues.
Check your app version, reimport wallet if your app is up to date.

27

I have already done all of the guidance that you’ve provided. But still there is 0 dollar in my trust wallet l.