The deposit was confirmed, but I did not receive the amount

Support & Feedback English
13

Hi I am having issues the transaction, transaction has been completely sent yesterday, but I haven’t received the amount into my trust wallet account until this moment. Please reply

14

@CynthiaGeolingo please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

15

Version 10.7.1(907)

My receiving wallet address:

bc1q9skv8zfd9j20rty6j5xe9xl57t3eukutpuuy6j

Transaction has been completed almost 2 days now but I still didn’t get the amount into my trust wallet until this moment. What to do?

16

@CynthiaGeolingo Can you provide the transaction hash?
This is also a list of your transactions on the blockchain and you can go through it.

18

I received a notification about my crypto being deposited. But when I try to see balance, it didn’t show in trust wallet. The transaction and all were successful but no amount was credited in my walletm

19

@Launaah Please follow the troubleshoot guide:

20

I have done all those steps but still no any crypto. It’s been 2 days.

21

@Launaah Please provide the transaction hash

1 Like
22

40e68a5e3101568362a6637e40ce8f947200cb1116d5fcc8be4c2ef73cbcbe0e
This is the transaction hash.

23

@Launaah Your LTC is in your wallet

25

There is $0.00 in my account. I haven’t withdraw either. The amount is credited but not shown in my wallet.

26

@Launaah You should follow the guide i sent above, that fixes most issues.
Check your app version, reimport wallet if your app is up to date.

27

I have already done all of the guidance that you’ve provided. But still there is 0 dollar in my trust wallet l.

28

@Launaah Can you provide a screenshot?

29

I’m facing the same issue , I sent around 125$ Litecoin from my another wallet , EXODUS to TRUST WALLET . The transaction has been completed but i cannot see any balance in my wallet , there is not even any transaction pending there , I can’t even see any transactions.

After reading other’s reports related to same problem , I added the token manually , still nothing changes

I request you to help me as 125$ is not a small amount for me :smiling_face_with_tear:

30

@Drunkenxd016 Please follow the troubleshoot guide below:

31

Tried everything you told but still nothing worked…
I still cannot see any Litecoin in my wallet

Shall I give you the transaction hash ?

32

@Drunkenxd016 Yes you can send that.

33

DOT token not received in trust wallet

TX hash

0xed7b915367d447b51a3deda7164a45bf35f8a470787ab206a9c44876261862a1

34

@bipan Can you confirm what network you sent on?
This transaction hash seems incorrect