Transaction not authorised by me


Checked my money and it wasn’t there this transaction was not made by me . I’ve tried to contact trust wallet multiple times and a proper response was not received

Hello @Hagz100
Sorry to hear about your recent experience. Please be informed that Trust Wallet is a free, decentralized app that allows users to be custodians of their crypto assets.

Anyone can create a wallet without the need for any user verification.

We have no way to identify the person who has access to a specific wallet or address.

Trust Wallet does not hold the funds. Everything is on the blockchain.

What this means is that a wallet can be accessed using a different app.

The Trust Wallet team cannot reverse, cancel, or refund confirmed transactions in the blockchain since the app is a non-custodial wallet. All transactions done in the blockchain are permanent.

It is recommended to create a new wallet and abandon the compromised one. Please make sure you downloaded and installed the legitimate Trust Wallet app on official sites, you can check here: https://trustwallet.com/

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